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IRIS Software Group

Engaged Employer

IRIS Software Group Client Support Engineer reviews

3.8

87% would recommend to a friend

(31 total reviews)
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Jason Dies

100% approve of CEO

63% positive business outlook

Client Support Engineer employees have rated IRIS Software Group with 3.8 out of 5 stars, based on 31 company reviews on Glassdoor. This indicates that most Client Support Engineer professionals have a good working experience there. IRIS Software Group is rated in line with the average (within 1 standard deviation) by Client Support Engineer professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

31 reviews
3.0
Apr 19, 2025

Mixed reviews

Recommend
CEO approval
Business Outlook

Pros

Can gain work and industry experience Young and social team in the office

Cons

Little responsibility given out to AM Rigid processes with little opportunity to resolve issues which effect your role

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IRIS Software Group Response
10mo
Thank you for taking the time to leave a review. We’re delighted to hear you recognise IRIS as a great place to start your career, develop your skills and connect with your colleagues through fantastic social events. We appreciate IRIS is a large, successful, and fast-growing company and we have put in place resources and tools to help our employees navigate our processes. We also highly value our employee’s feedback and believe it’s the key to making IRIS a Great Place To Work. We encourage all of our employees to share with us their feedback in our monthly engagement survey Peakon. We are continuing to increase the engagement in our Sales team and are so pleased that they have scored us 9.2 out of 10 on the ‘Autonomy’ driver. We also encourage our employees to reach out to our Employee Voice Ambassadors who listen to the teams’ collective voices to be cascaded up to our senior leaders and executive team, thereby helping implement positive change and further improve engagement. For our sales people, we also run focus groups in which they can share their thoughts and feedback for us to listen to and draw actions from it. For example, we’ve recently changed our policies on breaks for our Sales Team, giving them flexibility in choosing their break time. We’re always looking for ways we can be the best we can be, and we would welcome any further suggestions. Please reach out to the HR team or email EmployeeFeedback@iris.co.uk. Kind regards, the HR team
1.0
Oct 16, 2024
Recommend
CEO approval
Business Outlook

Pros

Great CEO & SLT. Good products and company is heading in the right direction.

Cons

Pay is going downhill. Too many external hires to replace long standing members of staff. No social mobility, no progression. Really ineffective middle management who fail to execute & are resistant to change. Having kids or a new house should not be a reason for a payrise. Performance should...

2.0
Oct 15, 2024

IRIS

Recommend
CEO approval
Business Outlook

Pros

Team members are a joy to work with

Cons

Management seriously need to re evaluate everything

Viewing 4 - 6 of 31 Reviews

Glassdoor has 899 IRIS Software Group reviews submitted anonymously by IRIS Software Group employees. Read employee reviews and ratings on Glassdoor to decide if IRIS Software Group is right for you.