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IRIS Software Group

Engaged Employer

IRIS Software Group reviews

3.7

66% would recommend to a friend

(864 total reviews)
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Jason Dies

75% approve of CEO

63% positive business outlook

IRIS Software Group has an employee rating of 3.7 out of 5 stars, based on 864 company reviews on Glassdoor which indicates that most employees have a good working experience there. The IRIS Software Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

864 reviews
1.0
Apr 8, 2022

Horrific

Recommend
CEO approval
Business Outlook

Pros

- My close colleagues were helpful - You can spend days doing nothing at all apart from doing some self-improvment and look for new jobs. The managers have no idea, lol!

Cons

Oh boy. Where to start? The company I worked for (lets call is Ace LTD - because it was an ace company to work at) understood how to treat their employees with kindness, grace, and respect. They created a fantastic envrionment full of hard-working teams who pulled together to get the job done. We shared fantastic bonuses, and benefits. They understood that you were primarily at work to pay the bills, but why not actually enjoy yourself whilst being at work? Ace LTD was aquired by IRIS. That's where the trouble started. For the first year we were largely left alone. The only thing that changed was that a few senior staff left and were replaced by, frankly, idiots who didn't seem to either care or understand what we did. I learned later that they did - in fact - simply not care because this was not their first IRIS-Aquisition-Merry-Go-Round. The other thing that changed was that we lost around 8 days of annual leave and our Christmas thank-you/bonus. Now that most of the senior staff had left, IRIS came for the staff who worked in functions that could be centralised. They were discarded in what can only be described as a very dodgy (some might say illegal) redundancy process. Firstly telling the staff that they were being made redundant. Then - when the legalities around redundancy was explained to the senior HR people - back-tracked but denied that anyone had said the word "redundancy". There was lots of gas-lighting and weird metaphors used (including "mutual decoupling" to describe the redundancy process). Lots of teams got new team leaders. Some even were blessed to receive a merry-go-round of new line managers every few months. Not once in this period did any line managers take any interest in Ace LTD and what they did. I didn't have any 1-to-1 time with my managers for 2 years. I'm not even sure they knew my name. This horrific man-management is actually a pro: my managers (plural, I had so many different ones!) took so little interest in me and my colleagues that we just pleased ourselves. We finished and started work when we wanted. Took days off and nobody noticed. We noticed after a while that even being "available" on Teams didn't matter because nobody ever got in touch with any of us. We were stealing a living. It got to a point that I was so bored that I completed loads of free online courses and got a fabulous new job out of it. We all learned very quickly what the deal with IRIS was: Buy profitable company. Add "by IRIS" to its name. Scalp the customer-base and try to cross-sell. Sack anyone whose labour could be gotten cheaper by centralising or moving to India. Ignore the customers who complain. Buy another company. Refinance for the private-equity goons. Rinse and repeat.

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IRIS Software Group Response
4y
Thank you for taking the time to leave a review, although we are surprised and disappointed by your comments. With nearly half our employees joining us via an acquisition, we have refined our acquisitions and integration processes through experience and are now proud to have a dedicated team within IRIS focused on welcoming new businesses into the IRIS family (some members of this team even joined us via an acquisition themselves!). Although being a part of an acquisition can be a significant change, we work incredibly closely with our business leaders to maintain a positive culture and make significant investments in our new team members when we invite them to join our competitive benefits package and extensive training, development and progression opportunities. Our approaches are continually shaped by our employees’ views and expertise, and we are delighted to provide several streams of communication for employees to share their feedback, such as in our monthly Peakon employee surveys, through a variety of dedicated inboxes, speaking to our Employee Voice Ambassadors, and sharing comments in our annual Great Place to Work survey. We use all these platforms so that our employees can make an #IMPACT. We’re sorry that this wasn’t your experience and encourage you to reach out to our Chief People Officer, Stephanie Kelly, or our M&A Specialist, Deni Williams, in complete confidence, so that we can put things right. We’re always looking for ways we can be the best we can be, and we would welcome any further suggestions. Please contact EmployeeFeedback@iris.co.uk. Kind regards, the HR team
5.0
Apr 3, 2022
Recommend
CEO approval
Business Outlook

Pros

A lot of great and supportive people to work with, trust to make the right decisions to support customers or colleagues. Fast moving and exciting with opportunity to grow.

Cons

The pace and breadth may not suit everyone. Nothing is ever 'finished' and it sometimes needs some careful thought to understand how much has been achieved

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IRIS Software Group Response
3y
Thank you so much for taking the time to leave a review. We are delighted that you recognise our supportive and collaborative culture, which promotes employees’ development and encourages innovation and sharing of ideas. We appreciate that we are a fast paced and ambitious organisation with clear goals and objectives that are established on a regular basis. We do our upmost to communicate our plans and priorities through our extensive communication strategy, which utilises monthly site updates, regular newsletters, weekly emails from our CEO, and the use of our Global Teams Channel to let employees know why we are doing something and how it ties into our overall goals. We encourage all managers to set their teams quarterly or monthly objectives to provide clear direction, focusing them on how they can best support our performance, and providing a sense of achievement when they accomplish their objectives. We’re always looking for ways we can be the best we can be, and we would welcome any further suggestions. Please speak to your HR representative or leave a comment in our next Peakon survey. Kind regards, the HR team
2.0
Mar 28, 2022

Average

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Home working if desired Can progress upward with dedication. Freedom to undertake your work and achieve the result.

Cons

Out of hours work expectation, unpaid. Average pay, can obtain more elsewhere. High level of staff turnover, knowledge drain. A group of acquired companies trying to bob along together but all with their own requirements pulling in alternate directions, extremely disorganized feel to the place. Tight budgets, wide deliverables. Ever increasing workloads. One can get beaten down, am looking for alternate employment.

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IRIS Software Group Response
3y
Thank you for taking the time to leave a review, we’re sorry to hear that you are thinking of leaving us, and we sincerely encourage you to reach out to your manager or the HR team, so that we can help. We are very proud of our extensive track record of growing via acquiring fantastic organisations with great people who enable us to provide a greater range of products to our customer base. We have refined our acquisitions and integration processes through experience and are now proud to have a dedicated team within IRIS focused on welcoming new businesses into the IRIS family. To support a collective strategy and combined effort to achieve our mission, we have recently established four key priorities that IRIS globally works towards. We also set annual Objectives and Key Results (OKRs) for each department which specifically set out the priorities and goals for each function. This helps us focus on what’s really important for driving our success in the year ahead. We are committed to paying our employees fairly and competitively for their hard work and are delighted to be officially recognised as a Real Living Wage employer. This means we commit to paying a fair wage to cover at least the real cost of living in the UK as calculated by the Real Living Wage Foundation. We also operate an annual salary review process each autumn, using best practice and an evidence-led approach to fair and competitive salary increases, as well as a range of generous bonus and commission schemes to recognise and reward hard work. We value our employees’ feedback and use Peakon, our monthly survey tool, to enable employees to share their ideas with managers and senior leaders, who can instantly view this feedback, allowing them to act on ideas and respond to comments. Over the last year, we have improved our Peakon engagement score, as well as our driver of engagement ‘Workload’. We’re always looking for ways we can be the best we can be, and we would welcome any further suggestions or ways we can personally support you. Please speak to your manger, HR representative, or leave a comment in our next Peakon survey. Kind regards, the HR team
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Glassdoor has 896 IRIS Software Group reviews submitted anonymously by IRIS Software Group employees. Read employee reviews and ratings on Glassdoor to decide if IRIS Software Group is right for you.