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IRIS Software Group

Engaged Employer

IRIS Software Group reviews

3.7

66% would recommend to a friend

(864 total reviews)
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Jason Dies

75% approve of CEO

64% positive business outlook

IRIS Software Group has an employee rating of 3.7 out of 5 stars, based on 864 company reviews on Glassdoor which indicates that most employees have a good working experience there. The IRIS Software Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

864 reviews
1.0
Mar 27, 2021

Never again

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Nice team who all understood the struggle

Cons

The pressure and stress of my time at IRIS left me physically and mentally unwell. The company says all the right things...they tell you not to work late. They tell you not to worry. They tell you mental health support is there. But what they don't do is anything that addresses the root of the problem. It is assumed that if you work at IRIS you will be overworked and stressed. Never more so than over the past year, where furloughs and redundancies have simply left the remaining staff with even more work to do. Presenteeism is a massive issue at IRIS. People are scared to take time off due to the fear of what work will have built up when they return. I knew several people who were working through work-related mental health crises because they knew time off would result in more stress when they return. We were regularly reminded to use our annual leave, only to know we would probably end up having to check emails and work on those days anyway. Everyone is under so much strain that we all know that it's inevitably only a matter of time until we make a mistake. And we just have to pray it won't be too consequential. Living in fear of slipping up takes its toll mentally, especially at a company so willing to get rid of people at the drop of a hat. IRIS employees are worked into the ground. There is no value placed on wellbeing (a weekly support group is run, but ironically many people who would like to attend cannot because they don't have time. Additionally, a company should probably start questioning things if they have to have a support group at all) and people are tired. There has been no grace given during the pandemic, and despite the extra stress we were expected to maintain even higher levels of output and productivity, even when we were seriously struggling with external factors. I believe middle management is just as stressed and under pressure as the rest of us. And everyone is scared of being the next redundancy. I thought things would improve for me once I left IRIS, but the years of stress have taken a longer term toll. Months after leaving I am still kept up at night tossing and turning about workload and what I might have missed and what the consequences may be. I would not recommend working at IRIS to anyone.

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IRIS Software Group Response
5y
Thanks so much for taking the time to leave a review, although we’re surprised and disappointed by your comments. We work exceptionally hard across the organisation to provide a supportive environment for employees, and we’re very sorry to hear that this wasn’t your experience. We fully recognise the strain that Covid-19 and the associated lockdowns have put on employees in addition to home-schooling and working remotely for such a long period of time – this is a common theme across many companies and is why we have put extensive measures in place to support employees who might be struggling. This includes training Mental Health First Aiders so colleagues can look out for each other, company funded private healthcare which provides free talking therapies and dedicated mental health support, a free Employee Assistance Programme with 24/7 telephone counselling, our weekly workplace support group (which also shares resources and offers the chance to speak to colleagues at other times should Wednesday mornings be unsuitable), and numerous other activities such as publishing guidelines and running workshops for parents in working from home successfully with kids. We also encourage all managers to check in regularly with their employees and offer dedicated HR support whenever you need. On top of this, we offer fully paid sick pay and free income protection insurance so employee can feel comfortable to take time off should they need it. We ask employees to complete monthly surveys to understand how they’re feeling and the responses show that the vast majority of employees feel well-supported and are proud of the mental health and wellbeing support we have provided since the pandemic began. We are very sorry to hear that this wasn’t your experience, and would really appreciate the opportunity to discuss your feedback in more detail – please contact our Chief People Officer (Stephanie.Kelly@iris.co.uk) so we can help. Kind regards, the HR team
2.0
Mar 23, 2021

good

Recommend
CEO approval
Business Outlook

Pros

- standard wage - lots of products to sell

Cons

- bad senior management - difficult to hit target - Constant changes

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IRIS Software Group Response
5y
Thank you so much for taking the time to leave a review. We’re pleased that you appreciate the competitive salaries we offer and the exciting range of products we have available. We know there’s been significant changes across the sales teams over the past 12 months, which were designed to train and support the teams to cross sell, up sell, and hit their targets so they can benefit from our generous commission scheme. We’ve had excellent feedback on these training programmes for growing our salespeople’s knowledge, confidence and collaboration. We have a wide range of ways we collect and listen to the great feedback and suggestions our employees provide, including monthly surveys with a tool that enables managers to review and respond to anonymous feedback directly so changes can be made quickly to help us be the best we can be, alongside regular team updates, our dedicated feedback inbox (shown below), and monthly site updates for employees to ask questions and share their ideas. We know it’s our people that make us great, and we make innovative changes based on employee feedback on a regular basis – such as the new financial coaching, savings schemes and critical illness cover we have recently launched based on staff suggestions. If you have any further feedback you’d like to share, please contact EmployeeFeedback@iris.co.uk. We wish you all the very best in your future career. Kind regards, the HR team
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Glassdoor has 896 IRIS Software Group reviews submitted anonymously by IRIS Software Group employees. Read employee reviews and ratings on Glassdoor to decide if IRIS Software Group is right for you.