IRIS Software Group reviews

Thanks so much for taking the time to leave a review - we're delighted to hear you found IRIS a great place to start your career. We love the teams we work with and totally agree that it's a great platform for starting out, developing outstanding customer experience and learning new skills. We're sorry to hear that you didn't get the support you were hoping for from your manager - this is below the high standards we expect from all our managers and we provide extensive training and support to help them be the best they can be. Please reach out to EmployeeFeedback@iris.co.uk in complete confidence so we can put things right. You're also very welcome to contact us if you have any further suggestions. We wish you all the very best in your next role. Kind regards, the HR team

Thank you so much for taking the time to leave a review. We're sorry to hear that you were impacted by the recent restructure across our Sales team. Due to the impact of Covid-19 and associated operational changes we underwent a limited redundancy process within the Sales function. This included a lengthy consultation process, with all affected staff given the opportunity to discuss ways to avoid the redundancy and encouraged to apply for other roles within the organisation, as well as receiving fully paid time off for training or other interviews should they wish and extensive mental health support and guidance throughout. None of this was entered into lightly, and where redundancy was unavoidable, the company funded outplacement support and an ex-gratia payment to help them into their next chapter. It is our upmost commitment to treat affected employees with the dignity and respect they rightly deserve. There have been many changes within Sales to give everyone the best opportunities for success and we have done our upmost to share the benefits and been transparent about the impact of the changes on a regular basis. The wider transformation is exciting as it enables us to share expertise and provide greater opportunities for employees across the IRIS family, it increases the potential for cross selling to support our growth, and it helps us provide the best possible service to our customers. We have also increased the training and development resources on offer for all our salespeople to support them in meeting targets. Sales enablement training sessions are now also available in a variety formats, focusing on our products and solutions with the addition of a dedicated platform for sharing content, guides and demos. It is important that we empower our salespeople so we've also created a specialised team of product and presales experts to support them. Unquestionably, we must have the right tools to recognise those who deliver high and exceptional performance, and we have launched a new Sales club (Elite Club) which offers an end of year trip for our highest performing salespeople and a number of encouraging awards along the way. If you have any further feedback, please don't hesitate to contact Stephanie Kelly, our Chief People Officer, in complete confidence. We wish you all the very best in your new role. Kind regards, the HR team