IRIS Software Group reviews

Thank you for taking the time to leave a review, although we’re surprised and disappointed by your comments. The Commercial Leadership team are invested in the success of IRIS and each individual and help employees by supporting them to get deals over the line or are available for a chat when they are in our Manchester office. We have also invested in improvements to our data, systems, and marketing teams to support all of our sales professionals. We also provide our sales teams with performance mindset coaches and nutritionists, support increased movement and activity in the working day, offer great incentives, and give everyone the opportunity to maximise their earnings. We want to ensure that everyone has the tools and resources they need to be successful and we’re proud to heavily invest in a range of different training opportunities and ongoing professional development for our teams. We also work hard across IRIS to give all managers the skills they need to motivate, develop and inspire their teams, and we created our dedicated leadership pathways, open to all levels of management to provide ongoing support to unlock our managers potential and ensure they’re performing at their best. These are also CMI accredited which all of our sales leaders are expected to undertake. Employee feedback is always important to us, and we encourage all of our employees to share with us their great feedback in our monthly engagement survey Peakon. We are continuing to increase the engagement in our Sales team and are so pleased that employees have scored us 9 out of 10 on ‘Caring’ within Management Support. We also encourage our employees to reach out to our Employee Voice Ambassadors, who are given dedicated training on how to interpret and action Peakon feedback, facilitate meetings, and lead with empathy. We are proud to have 10 ambassadors in Sales & Marketing, who listen to the teams’ collective voices to be cascaded up to our senior leaders and executive team, thereby helping implement positive change and further improve engagement. We’re sorry to hear that this hasn’t been your experience and would encourage you to reach out to our HR Director for Commercial, Kerry McAtkin, so that we can help put things right. We’re always looking for ways we can be the best we can be, and we would welcome any further suggestions. Please reach out to the HR team or email EmployeeFeedback@iris.co.uk. Kind regards, the HR team

Thank you for taking the time to leave a review. We’re delighted to hear you recognise our fantastic colleagues who work together to make an IMPACT and our amazing flexible working policy that allows our employees to work from the comfort of their homes. We’re very proud to be a Real Living Wage employer, this means we commit to paying a fair wage to cover at least the real cost of living in the UK as calculated by the Real Living Wage Foundation. We’re passionate about paying our employees fairly and competitively to reward their dedication and hard work. We’re proud to run a companywide annual salary review process each autumn, which includes external benchmarking data, to ensure we’re paying the market rate. We are proud to run an annual review to ensure consistency and fairness in assigning increases and to help close our gender pay gap. We also offer pay scales in select departments (such as Customer Support) to enable employees to grow their salaries as they develop their skills. We’re very proud to have celebrated 40 promotions in the Customer Services teams in the last 12 months. We’re also delighted to offer all permanent employees an annual bonus entitlement, which usually pays out in July. In Customer Support, we also offer employees a quarterly bonus to support their regular earnings. Along with competitive salaries, we also understand the importance of ‘total reward’ – we invest significantly in progression opportunities, internal and external training, regular feedback and recognition through our range of awards, extensive employee wellbeing support, and investment in volunteering and charitable initiatives. We’re always looking for ways we can be the best we can be, and we would welcome any further suggestions. Please contact EmployeeFeedback@iris.co.uk. Kind regards, the HR team