Is IRS a good company to work for as a Collection Representative?

Collection Representative professionals working at IRS have rated their employer with 3.3 out of 5 stars in 36 Glassdoor reviews. This is an average score with the overall rating of IRS employees being 3.3 out of 5 stars. Search open Collection Representative Jobs at IRS now and start preparing for your job interview by browsing frequently asked Collection Representative interview questions at IRS .

Does IRS pay Collection Representative employees well?

Collection Representative professionals rate their compensation and benefits at IRS with 4.5 out of 5 stars based on 36 anonymously submitted employee reviews. This is 19.5% better than the company average rating for salary and benefits. Find out more about Collection Representative salaries at IRS.

How happy are Collection Representative professionals working at IRS?

14% of Collection Representative employees at IRS would recommend their employer to a friend. This rating has decreased by 73% in the past 12 months. Collection Representative professionals have also rated IRS with a 1.6 rating for work-life-balance, 3.9 rating for diversity and inclusion, 1.7 rating for culture and values and 1.9 rating for career opportunities.

What are the top reviewed jobs at IRS?

Internal Revenue Agent (291) , Contact Representative (274) , Tax Examiner (235) , Customer Service Representative (203) , Revenue Officer (133) , Customer Service Representative (CSR) (128) , Tax Examining Technician (113) , Contact Center Representative (69) , IT Specialist (60) , Data Transcriber (59) , Revenue Agent (57) , Attorney (49) , Data Entry Clerk (30) , Special Agent (26) , Collections Representative (25)

What are the pros of working at IRS according to real employee reviews?

"Excellent to work and great benefit" ((in 557 reviews)); "The pay was good and the 3rd shift shift differential and working on Sundays made it great." ((in 229 reviews)); "Great Work Life Balance and timetable" ((in 175 reviews)); "The money and the people are great" ((in 109 reviews)); "Never going out of business; great job security; telework (after one year)." ((in 95 reviews))

What are the cons of working at IRS according to real employee reviews?

"Poor Management and Training." ((in 211 reviews)); "Training is horrible and you barely learn anything that's actually related to the job." ((in 140 reviews)); "They can't get any good managers!" ((in 112 reviews)); "Upper management, blackballing and out of date technology" ((in 28 reviews)); "Lack of communication and poor managment" ((in 19 reviews))

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IRS

IRS Collection Representative reviews

3.3

14% would recommend to a friend

(36 total reviews)

68% positive business outlook

Ratings by category

4.5

Compensation and benefits

3.9

Diversity & inclusion

1.9

Career opportunities

1.7

Culture & values

1.6

Work/Life balance

1.5

Senior management

Collection Representative employees have rated IRS with 3.3 out of 5 stars, based on 36 company reviews on Glassdoor. This indicates that most Collection Representative professionals have a good working experience there. IRS is rated in line with the average (within 1 standard deviation) by Collection Representative professionals compared to other employers within the Government & Public Administration industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

36 reviews

1.0

Nov 4, 2025

Stressful workload

Collections representative

Recommend

CEO approval

Business Outlook

Pros

- Job Stability & Federal Benefits - Competitive Pay & Advancement

Cons

- High-Stress Situations - Heavy Workload & Strict Metrics

5.0

Nov 4, 2025

Good coworkers

Collections representative

Recommend

CEO approval

Business Outlook

Pros

Coworkers are decent at irs

Cons

People complain constantly about taxes

3.0

Jul 31, 2025

CSR

Collections representative

Recommend

CEO approval

Business Outlook

Pros

Its a nice benefit to help others

Cons

I went there for job security and the new government threatening RIF's

Viewing 1 - 3 of 36 Reviews

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IRS Collection Representative reviews

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