Is IRS a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at IRS have rated their employer with 2.9 out of 5 stars in 334 Glassdoor reviews. This is a lower than average score with the overall rating of IRS employees being 3.3 out of 5 stars. Search open Customer Service (CSR) Jobs at IRS now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at IRS .

Does IRS pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at IRS with 3.6 out of 5 stars based on 334 anonymously submitted employee reviews. This is 2.7% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at IRS.

How happy are Customer Service (CSR) professionals working at IRS?

58% of Customer Service (CSR) employees at IRS would recommend their employer to a friend. This rating has increased by 18% in the past 12 months. Customer Service (CSR) professionals have also rated IRS with a 3.5 rating for work-life-balance, 3.8 rating for diversity and inclusion, 2.9 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at IRS?

Internal Revenue Agent (291) , Contact Representative (274) , Tax Examiner (235) , Customer Service Representative (203) , Revenue Officer (133) , Customer Service Representative (CSR) (128) , Tax Examining Technician (113) , Contact Center Representative (69) , IT Specialist (60) , Data Transcriber (59) , Revenue Agent (57) , Attorney (49) , Data Entry Clerk (30) , Special Agent (26) , Collections Representative (25)

What are the pros of working at IRS according to real employee reviews?

"Excellent to work and great benefit" ((in 556 reviews)); "The pay was good and the 3rd shift shift differential and working on Sundays made it great." ((in 227 reviews)); "Great Work Life Balance and timetable" ((in 182 reviews)); "The money and the people are great" ((in 105 reviews)); "Never going out of business; great job security; telework (after one year)." ((in 93 reviews))

What are the cons of working at IRS according to real employee reviews?

"Poor Management and Training." ((in 206 reviews)); "Training is horrible and you barely learn anything that's actually related to the job." ((in 147 reviews)); "They can't get any good managers!" ((in 117 reviews)); "Upper management, blackballing and out of date technology" ((in 29 reviews)); "Lack of communication and poor managment" ((in 19 reviews))

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IRS Customer Service (CSR) reviews

2.9

58% would recommend to a friend

(334 total reviews)

33% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.6

Compensation and benefits

3.5

Work/Life balance

3.3

Career opportunities

2.9

Culture & values

2.5

Senior management

Customer Service (CSR) employees have rated IRS with 2.9 out of 5 stars, based on 334 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. IRS is rated 20% below average by Customer Service (CSR) professionals compared to other employers within the Government & Public Administration industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

334 reviews

2.0

Feb 2, 2026

Very demanding job

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good benefits, pto, anual pay increase

Cons

Lots of uncertainty, very long calls with angry taxpayers, back to back calls, toxic work environments

2.0

Feb 2, 2026

Good Benefits for a Bad Job

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Benefits are best in class. Pay is okay and you get guaranteed raises. Probably the best PTO policies you'll find.

Cons

You'll be constantly overworked, undertrained, and extremely reliant on senior staff for even the most basic of functions because the training they give does not adequately prepare you at all. Endless lectures that barely teach anything transferable, whereas the actual guided instruction you need lasts a couple weeks at best.

3.0

Jan 27, 2026

Ok

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

used to be able to work from home

Cons

you can not wfh anymore

Viewing 4 - 6 of 334 Reviews

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IRS Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Very demanding job

Good Benefits for a Bad Job

Ok

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