Where do I start? Frequent company layoffs mean there is no sense of job security—you are constantly in a state of fear of losing your job. There are constant policy and company changes. I have many things to say about the newly implemented shift bid, but I will keep it short and just say it was a horrible idea. Why sell your clients 24/7 services, yet staff your employees for standard business hours and only offer limited shifts within standard business hour ranges? You're 24/7! So offer variety. One plus one equals two.
This is the most heavily metric-measured job I've ever endured, with hard-to-attain high evaluations and challenging metric goals. The reviews are unfair. There is high attrition leading to high and backlogged queues, creating a stressful work environment and workload. My mental health severely tanked. I was sold a dream when I first started working here. This is a service/call-center company masquerading as healthcare technology , only caring about maximizing the bottom line, with no true regard for employees' mental health, let alone the front-line coordinator workers who deliver the service sold to clients—the people who make the company what it is, in addition to the providers and tech workers.
Included Health markets the coordinator role as some sort of admin role, but it might as well get straight to the point and call it a call center job. Just know, you will not find work-life balance or even like your job here. You will 99.9% grow to resent it until you feel cornered enough to quit because you mentally can't handle it anymore, or the PIP (stress plan) takes you out with their ridiculous expectations to meet high metric goals. Also, training was extremely lacking. You're quite literally thrown in to swim or drown—I'm not even trying to be dramatic. Do you know how embarrassing it is to once brag and boast about this company that I once loved, and then it turned into a living nightmare? Everyone I once recommended this place to questioned why I turned 180 degrees and advised them to steer clear. If you don't know how embarrassing that is, consider yourself blessed and STEER CLEAR. I got to the point where I let this job make me feel incapable and incompetent. Anyways, I did myself a favor by leaving, and I remembered what it was like to be happy again.
In conclusion, I do not recommend working here.
