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      Included Health

      Engaged Employer

      Included Health reviews

      3.2

      44% would recommend to a friend

      (689 total reviews)
      avatar

      Owen Tripp

      56% approve of CEO

      41% positive business outlook

      Ratings by demographic groups

      Included Health has an employee rating of 3.2 out of 5 stars, based on 689 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Included Health employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

      Reviews by job title

      689 reviews
      1.0
      Jun 14, 2023

      Not a good play if you want to practice conscious /ethical medicine

      Physician
      Recommend
      CEO approval
      Business Outlook

      Pros

      I started with company when it was DOD. At that time I felt a make a difference. There was no pressure to provide things you are not comfortable to do/ not enough knowledge/ out of your expertise. Management was very supportive.

      Cons

      When company changed to Included Health emphasis changed rapidly to money driven company. You have to provide everything that patient want doesn't matter how wrong/ unethical /even risky it can be. Patient - in this case customer is paying and so has right to get everything and evaluate provider for anything. Simply if you will not give patient what you want you will be evaluated low by patient and punished by management. Providers salary is linked to patient satisfaction. In direct way patient is aware that he/she/it can punish provider any time and provider is force to give them what they want. That makes any customer the physician without going to medical school/residency/practice.

      avatar
      Included Health Response
      2y
      One of our values is "We Put the Member First" meaning we work to achieve health outcomes and member moments worth celebrating. We have an Issues, Complaints and Events Reporting process that is managed by clinical quality to review and resolve concerns related to care delivery. This process is critical to protecting our members and clinicians. We also track patient satisfaction for all clinicians to ensure we can coach them on improving their practice if necessary. We advocate for a healthcare system that works for everyone and take the quality of care very seriously.
      5.0
      Jun 14, 2023

      Great place to work overall

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      + Mission-driven healthcare; work feels impactful in a positive way + Bright and easy to work with engineering peers with collaborative culture, even in a remote environment + Good work life balance + Diverse and welcoming environment. Above average in this respect when compared to engineering departments at many other tech companies. + Management feels open to feedback

      Cons

      We are still recovering from a merger between two companies that had many differences in engineering culture, GTM strategy, and products. This led to growing pains and some controversial product decisions, and the impact still remains today with issues like tech debt and overall alignment of the company. It appears that things are improving in these respects, but only time will tell if that ends up being the long-term trajectory.

      avatar
      Included Health Response
      2y
      Thanks for highlighting so many of the elements that make Included a mission-driven community of truly great people. The merger did come with lots of change, but we're glad to hear you've seen improvement - our leaders are focused on change management and making sure we continue to strengthen our Included Health processes.
      5.0
      Jun 13, 2023

      An opportunity for impact

      Senior software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Included Health is at the sweet spot for engineers looking to make an impact. It's big and mature enough that we're not frantically pursuing product market fit and adding to our tech debt, but it's small enough that there are many opportunities to make a foundational contribution to how the product and the engineering team work into the future. The management team encourages and supports growth and ownership for ICs, and there are plenty of mentors and role models to learn from. Leadership is solid and very open to interaction at every level; leaders and teams have office hours where you can talk to them about anything with high psychological safety. The company believes in its mission and lives its values more authentically than anywhere else I've been. For a remote-first company it has a pretty strong culture that manifests in a lot of good ways.

      Cons

      As a scaling startup which is still integrating after the merger of two similarly sized companies, there is a lot of tech debt and remediation work to do. Some parts of the development process are pretty rough, and some teams feel a lot of tension between needing to implement features and needing to pay down tech debt. The model of team ownership of services means there are no DevOps or QA teams to throw things over to for testing and operations work, which may appeal to some people but be unpleasant for people who want to focus 100% on coding. Historically, roadmaps and medium-term plans have been unreliable, but that seems to be changing.

      avatar
      Included Health Response
      2y
      Thank you for sharing these insights; you highlight key elements of our impact-driven work and the opportunity to solve intersting problems as part of the Tech team. You've also noted some of the very real challenges we've experienced from merging, and now scaling as one company. We lean into our Included Health value of "We Value Change" to navigate them while also investing in our processes and roadmaps in order to set a stronger path forward.
      Viewing 271 - 273 of 689 Reviews
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      ReviewsIncluded Health reviews

      Glassdoor has 743 Included Health reviews submitted anonymously by Included Health employees. Read employee reviews and ratings on Glassdoor to decide if Included Health is right for you.