Included Health reviews

3.2

44% would recommend to a friend

(689 total reviews)
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Owen Tripp

56% approve of CEO

41% positive business outlook

Included Health has an employee rating of 3.2 out of 5 stars, based on 689 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Included Health employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

689 reviews
3.0
Dec 27, 2025
Recommend
CEO approval
Business Outlook

Pros

There is a technology stipend.

Cons

There is NO career growth opportunity here whatsoever.

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Included Health Response
6mo
We take your feedback regarding leadership and growth seriously and will share it directly with our leadership team. We’re grateful for all you contributed as part of the team to raise the standard of healthcare for everyone.
5.0
Dec 2, 2025
Recommend
CEO approval
Business Outlook

Pros

Working here has truly been the biggest surprise of my life. The remote environment is balanced by an incredibly supportive and encouraging team, where everyone is treated with equal respect—no matter their position or experience level. The training is outstanding, setting you up for real success, and the recognition and employee engagement make you feel genuinely valued. On top of that, the benefits and pay are truly top-notch. What stands out most is the culture: everyone genuinely wants to see each other grow and succeed. It’s an experience that has exceeded every expectation.

Cons

I haven’t found a con yet and I’ve been working with the company for over 10 months.

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Included Health Response
6mo
Building a supportive culture is a top priority for us so it means the world to know you’re feeling that impact. We're grateful for all you do, and thanks for sharing your favorite parts of working at Included Heath!
5.0
Sep 2, 2025
Recommend
CEO approval
Business Outlook

Pros

Meaningful Work: The job is highly fulfilling it directly helps people with their health claims. It feels good to know I'm making a tangible difference in members' lives. Dynamic and Engaging Work: No two claims issues are the same, which keeps the job interesting and prevents it from becoming monotonous. This constant variety is a major plus for me. High Level of Responsibility: The role offers a significant amount of autonomy and responsibility, which is great for building confidence and developing a strong sense of ownership over my work. Strong Learning Curve: Because every situation is unique, I am constantly learning and building new problem-solving skills, which is excellent for professional growth. Mission-Driven Culture: The company's focus on helping people navigate the complexities of healthcare is what drew me to it. I have been that needed advocate for friends and family before and being able to be there for people who would not have another person to turn to is very fulfilling.

Cons

High-Volume and Fast-Paced: The demanding nature of the work can be intense at times, especially when managing multiple complex claims simultaneously. Limited Process Standardization: Since every situation is unique, there are not always standardized guidelines to follow. Sometimes issues require more time and effort to resolve since we each do our own research. Potential for Emotional Burnout: Dealing with sensitive and complex health issues can be emotionally draining. Communication Gaps: As with any fast-growing company, there can be challenges with clear communication between different departments. Onboarding/Training:The initial training period could be more structured to better prepare new employees for the unique challenges of the role.

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Included Health Response
9mo
Thank you for your thorough feedback! We are so glad to hear you enjoy the dynamic and meaningful role you play in supporting our members. We hear you on where we can improve and though we are fast-paced, we aim to create an environment where everyone thrives. We hope you'll also discuss this with your Manager or Talent Partner as they’re available to support. We are grateful for you and all you do to raise the standard of healthcare for everyone.
Viewing 289 - 291 of 689 Reviews

Glassdoor has 743 Included Health reviews submitted anonymously by Included Health employees. Read employee reviews and ratings on Glassdoor to decide if Included Health is right for you.