Is Ingram Micro a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Ingram Micro have rated their employer with 3.0 out of 5 stars in 76 Glassdoor reviews. This is a lower than average score with the overall rating of Ingram Micro employees being 3.5 out of 5 stars. Search open Customer Service (CSR) Jobs at Ingram Micro now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Ingram Micro .

Does Ingram Micro pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Ingram Micro with 2.9 out of 5 stars based on 76 anonymously submitted employee reviews. This is 12.9% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Ingram Micro.

How happy are Customer Service (CSR) professionals working at Ingram Micro?

22% of Customer Service (CSR) employees at Ingram Micro would recommend their employer to a friend. This rating has decreased by 68% in the past 12 months. Customer Service (CSR) professionals have also rated Ingram Micro with a 3.3 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.3 rating for culture and values and 2.9 rating for career opportunities.

What are the top reviewed jobs at Ingram Micro?

Software Engineer (107) , Product Manager (99) , Account Manager (67) , Business Development Manager (48) , Senior Software Engineer (48) , Sales (45) , Sales Representative (44) , Sales Associate (42) , Software Developer (40) , Sales Manager (38) , Manager (35) , Associate (29) , Business Analyst (29) , Marketing (29) , Sales Support Representative (28)

What are the pros of working at Ingram Micro according to real employee reviews?

"The people are great and this is the reason most people stay here for so long." ((in 271 reviews)); "Flexi and good benefit" ((in 173 reviews)); "Good Work life Balance as work preasure is low because Local mangement was taking company in wrong direction for its own profit and corruption." ((in 170 reviews)); "very nice company with good colleagues." ((in 88 reviews)); "Great team and very collaborative" ((in 78 reviews))

What are the cons of working at Ingram Micro according to real employee reviews?

"low salaries which is not fine for most of the people" ((in 154 reviews)); "low pay compared to other relevant companies and one of the main reasons people decide to leave this company." ((in 125 reviews)); "You're such a good manager."" ((in 72 reviews)); "level employees and no training for salaried positions" ((in 41 reviews)); "There is no leadership, no values.. poor leadership" ((in 37 reviews))

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Ingram Micro

Ingram Micro Customer Service (CSR) reviews

3.0

22% would recommend to a friend

(76 total reviews)

Alain Monie and Paul Bay

28% approve of CEO

60% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.3

Culture & values

3.3

Work/Life balance

2.9

Compensation and benefits

2.9

Career opportunities

2.6

Senior management

Customer Service (CSR) employees have rated Ingram Micro with 3.0 out of 5 stars, based on 76 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Ingram Micro is rated 22% below average by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

76 reviews

3.0

Sep 19, 2025

Na

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Big company with worldwide operations

Cons

No career progression offered to employees

3.0

Jul 12, 2025

Working conditions

Account manager

Recommend

CEO approval

Business Outlook

Pros

Dynamic workplace. Accelerated career path

Cons

Salary is average, too much stress.

4.0

May 16, 2025

Sales

Account manager

Recommend

CEO approval

Business Outlook

Pros

Wonderful Culture and Hybrid Work Model

Cons

Nothing as of now as everything’s fine

Viewing 4 - 6 of 76 Reviews

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Jobs at Ingram Micro

Customer Experience Representative

Customer Support Representative Bilingual in Spanish

Sr. Customer Experience Representative

Sr Customer Experience Representative

Manager, Customer Experience

Ingram Micro reviews FAQs

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Ingram Micro

Ingram Micro Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Na

Working conditions

Sales

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