Is Ingram Micro a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Ingram Micro have rated their employer with 3.0 out of 5 stars in 76 Glassdoor reviews. This is a lower than average score with the overall rating of Ingram Micro employees being 3.5 out of 5 stars. Search open Customer Service (CSR) Jobs at Ingram Micro now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Ingram Micro .

Does Ingram Micro pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Ingram Micro with 2.9 out of 5 stars based on 76 anonymously submitted employee reviews. This is 12.9% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Ingram Micro.

How happy are Customer Service (CSR) professionals working at Ingram Micro?

22% of Customer Service (CSR) employees at Ingram Micro would recommend their employer to a friend. This rating has decreased by 68% in the past 12 months. Customer Service (CSR) professionals have also rated Ingram Micro with a 3.3 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.3 rating for culture and values and 2.9 rating for career opportunities.

What are the top reviewed jobs at Ingram Micro?

Software Engineer (107) , Product Manager (99) , Account Manager (67) , Business Development Manager (48) , Senior Software Engineer (48) , Sales (45) , Sales Representative (44) , Sales Associate (42) , Software Developer (40) , Sales Manager (38) , Manager (35) , Associate (29) , Business Analyst (29) , Marketing (29) , Sales Support Representative (28)

What are the pros of working at Ingram Micro according to real employee reviews?

"The people are great and this is the reason most people stay here for so long." ((in 266 reviews)); "Flexi and good benefit" ((in 175 reviews)); "Good Work life Balance as work preasure is low because Local mangement was taking company in wrong direction for its own profit and corruption." ((in 173 reviews)); "very nice company with good colleagues." ((in 87 reviews)); "Great team and very collaborative" ((in 74 reviews))

What are the cons of working at Ingram Micro according to real employee reviews?

"low salaries which is not fine for most of the people" ((in 141 reviews)); "low pay compared to other relevant companies and one of the main reasons people decide to leave this company." ((in 133 reviews)); "You're such a good manager."" ((in 74 reviews)); "level employees and no training for salaried positions" ((in 42 reviews)); "Poor leadership in the UK from the top" ((in 39 reviews))

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Ingram Micro

Ingram Micro Customer Service (CSR) reviews

3.0

22% would recommend to a friend

(76 total reviews)

Alain Monie and Paul Bay

28% approve of CEO

60% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.3

Culture & values

3.3

Work/Life balance

2.9

Compensation and benefits

2.9

Career opportunities

2.6

Senior management

Customer Service (CSR) employees have rated Ingram Micro with 3.0 out of 5 stars, based on 76 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Ingram Micro is rated 22% below average by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

76 reviews

5.0

May 15, 2025

Good

Account manager

Recommend

CEO approval

Business Outlook

Pros

Great to work. Amazing company

Cons

Need to work on response times

3.0

Feb 28, 2025

Great Teamwork

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Loved the teamwork we had in the warehouse

Cons

Pay, corporate takeover that did away with jobs

3.0

Oct 22, 2024

No Growth

Account manager

Recommend

CEO approval

Business Outlook

Pros

Pay is ok not great

Cons

No Growth you will be in the same position

Viewing 7 - 9 of 76 Reviews

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Jobs at Ingram Micro

Customer Experience Representative

Sr. Customer Experience Representative

Customer Support Representative Bilingual in Spanish

Sr Customer Experience Representative

Manager, Customer Experience

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Ingram Micro Customer Service (CSR) reviews

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Good

Great Teamwork

No Growth

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