Is Ingram Micro a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Ingram Micro have rated their employer with 3.0 out of 5 stars in 76 Glassdoor reviews. This is a lower than average score with the overall rating of Ingram Micro employees being 3.5 out of 5 stars. Search open Customer Service (CSR) Jobs at Ingram Micro now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Ingram Micro .

Does Ingram Micro pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Ingram Micro with 2.9 out of 5 stars based on 76 anonymously submitted employee reviews. This is 12.9% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Ingram Micro.

How happy are Customer Service (CSR) professionals working at Ingram Micro?

22% of Customer Service (CSR) employees at Ingram Micro would recommend their employer to a friend. This rating has decreased by 68% in the past 12 months. Customer Service (CSR) professionals have also rated Ingram Micro with a 3.3 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.3 rating for culture and values and 2.9 rating for career opportunities.

What are the top reviewed jobs at Ingram Micro?

Software Engineer (107) , Product Manager (99) , Account Manager (67) , Business Development Manager (48) , Senior Software Engineer (48) , Sales (45) , Sales Representative (44) , Sales Associate (42) , Software Developer (40) , Sales Manager (38) , Manager (35) , Associate (29) , Business Analyst (29) , Marketing (29) , Sales Support Representative (28)

What are the pros of working at Ingram Micro according to real employee reviews?

"The people are great and this is the reason most people stay here for so long." ((in 266 reviews)); "Flexi and good benefit" ((in 175 reviews)); "Good Work life Balance as work preasure is low because Local mangement was taking company in wrong direction for its own profit and corruption." ((in 173 reviews)); "very nice company with good colleagues." ((in 87 reviews)); "Great team and very collaborative" ((in 74 reviews))

What are the cons of working at Ingram Micro according to real employee reviews?

"low salaries which is not fine for most of the people" ((in 141 reviews)); "low pay compared to other relevant companies and one of the main reasons people decide to leave this company." ((in 133 reviews)); "You're such a good manager."" ((in 74 reviews)); "level employees and no training for salaried positions" ((in 42 reviews)); "Poor leadership in the UK from the top" ((in 39 reviews))

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Ingram Micro

Ingram Micro Customer Service (CSR) reviews

3.0

22% would recommend to a friend

(76 total reviews)

Alain Monie and Paul Bay

28% approve of CEO

60% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.3

Culture & values

3.3

Work/Life balance

2.9

Compensation and benefits

2.9

Career opportunities

2.6

Senior management

Customer Service (CSR) employees have rated Ingram Micro with 3.0 out of 5 stars, based on 76 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Ingram Micro is rated 22% below average by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

76 reviews

5.0

Oct 18, 2024

Great company

Account manager

Recommend

CEO approval

Business Outlook

Pros

Great teams to work alongside

Cons

Back to office 3 days a week

3.0

Oct 1, 2024

Staffing turn over continued to get worse

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The people and culture are one of the pros of the company.

Cons

The under staffing and overload in work creates a very stressful work force. Everyone one on the CSR team have left over the last 12 months.

2.0

Aug 30, 2024

Not flexible

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Many chances to try out different roles

Cons

Micro manage. Too much procedure

Viewing 10 - 12 of 76 Reviews

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Jobs at Ingram Micro

Sr Customer Experience Representative

Manager, Customer Experience

Director, Customer Experience (CX)

Customer Experience Representative

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Ingram Micro

Ingram Micro Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great company

Staffing turn over continued to get worse

Not flexible

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