Is InnoSource a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at InnoSource have rated their employer with 4.0 out of 5 stars in 27 Glassdoor reviews. This is a higher than average score with the overall rating of InnoSource employees being 3.6 out of 5 stars. Search open Customer Service (CSR) Jobs at InnoSource now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at InnoSource .

Does InnoSource pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at InnoSource with 3.0 out of 5 stars based on 27 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at InnoSource.

What are the top reviewed jobs at InnoSource?

Customer Service Representative (34) , Recruiter (20) , Order Management Specialist (5) , Customer Service Representative (CSR) (4) , Dispatcher (4) , Manager (4) , Recruiting Coordinator (3) , Administrative Assistant (2) , Business Analyst (2) , Call Center Representative (2) , Customer Service (2) , Customer Service (CSR) (2) , Freight Pay Analyst (2) , Shift Supervisor (2) , Tire Technician (2)

What are the pros of working at InnoSource according to real employee reviews?

"The pay in my department was decent" ((in 11 reviews)); "Great people you get to meet and work with!" ((in 9 reviews)); "great culture, awesome team, upper management is caring and understanding of work/life balance , the company as a whole really sticks to their core principles" ((in 7 reviews)); "Theyre ok and stuff and let you work from home" ((in 5 reviews)); "Relaxed, friendly work environment" ((in 4 reviews))

What are the cons of working at InnoSource according to real employee reviews?

"Benefits were not great" ((in 13 reviews)); "Insurance for the employee themselves is cheap but don't think about adding anyone else." ((in 6 reviews)); "There was no training to speak of" ((in 5 reviews)); "Long hours" ((in 4 reviews)); "Job security an issue with some groups, could have better communication, could use better incentives for good work." ((in 4 reviews))

InnoSource Customer Service (CSR) reviews

4.0

62% would recommend to a friend

(27 total reviews)

Chad Delligatti

78% approve of CEO

77% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated InnoSource with 4.0 out of 5 stars, based on 27 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. InnoSource is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

27 reviews

5.0

Jan 27, 2021

Job Recruiter

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Very Friendly staff. Very helpful and informative. They walk you through the process and are always available for any questions you may have. I got a great job that I wanted through them.

Cons

No cons I can think of.

InnoSource Response

5y

Thank you for the rave review. I'm so glad you took the time to share your positive experience. Best of luck with your customer service career - let us know if we can help in any way.

1.0

Oct 12, 2020

Trash

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

None, advice, stay away from there

Cons

Treated like objects and not like actual beings. No organization and proper training. Everyone complained about how they dislike the company and hoped things would get better, it never did

1.0

Sep 13, 2020

Job ended w/Innosource NEVER asking what happened at the job & only spoke with the employer not me & now am blackballed

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

None that have any relevance

Cons

Lack of communication. No transparency.

InnoSource Response

5y

Thank you for sharing. If you would like to share more details about the situation, you may email us at feedback@innosource.com and I can make sure to connect you to the correct team. I am sorry that your experience was poor.

Viewing 16 - 18 of 27 Reviews

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InnoSource Customer Service (CSR) reviews

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Reviews by job title

Job Recruiter

Trash

Job ended w/Innosource NEVER asking what happened at the job & only spoke with the employer not me & now am blackballed

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