Inovalon reviews

2.8

38% would recommend to a friend

(1,300 total reviews)
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Adam Kansler

52% approve of CEO

42% positive business outlook

Inovalon has an employee rating of 2.8 out of 5 stars, based on 1,300 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Inovalon employee rating is 27% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
1.0
Jan 9, 2024
Recommend
CEO approval
Business Outlook

Pros

Some good souls at the associate level who empathize with you.

Cons

Brace yourself because this is going to be a long review. The organization operates like a cult, it has gone from a start up to a mid-sized private company to a public company and now under private equity, but this journey has done nothing to fix the broken people at the top and the toxic culture that permeates throughout. The senior "leadership" has only one solution for every problem - reorganization and layoffs. This company goes through more reorgs than Tampa Bay Rays lineup! Every reorg is followed by a layoff which demolishes whatever is left of the employee morale. Yearly reorgs and layoffs means no ideas are ever allowed to grow and mature. You are not allowed to build meaningful professional relationships because you are shuffled from one team to another or worse laid off. They have a large indentured foreign labor, and i guess its the only way this company can retain people long enough. Expensive, half-baked, ill-thought out projects are started and canned midway. Clients are constantly lied to and mislead. The products are not years but a decade+ behind competition! Features that only exists on a PPT deck are sold as real and then fullfilled manually! The churn is real even at SVP and C-level, and with every change comes a complete overhaul of existing policies and procedures causing mass disruption, this happens without fail once every 18-24 months, processes and guidelines are dropped and new processes put in place without a concern or thought about operational continuity. The "bonus" if it can be called as such is comically inadequate, and the compensation is atleast 30% below market. All things aside, the worst aspect of your life at inovalon is the toxicity and politics. Each day is like walking on eggshells, hoping no one sees you and throws you under the bus, hope you don't unintentionally upset some mid-level demigod of a manager! It is team Vs team, department vs department, product vs product and product vs engineering, it is a war zone!

1.0
Jan 9, 2024
Recommend
CEO approval
Business Outlook

Pros

There were a few people who would answer the phone who just needed to talk which was nice compared to the alternative

Cons

You were forced to continue to make calls with a time frame of 30 seconds between. I was constantly yelled at by the clients because you are scheduling visits from a 3rd party- cold calling- to insurance members to schedule a visit for a nurse practitioner to come to your house on behalf of your insurance company. Most of the time the information you had was not correct which makes it seem like a scam, the insurance company didnt always know who we were, Also, you were calling members of all nationalities, and it could be 15 min before a translator would get on the phone. Also the amount of angry people who answered the phone with angry threats was very traumatizing.

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