Customer service oriented where support takes priority over development but lots of opportunity for both
Pros
A lot of positive energy that stems from the majority of the employees working in technical sales. Managed services is still in its infancy of product offerings but is a growing profit center for the company which means the spotlight is on us and how well we can deliver data center support to Insight and it's customers we support. Working on systems owned by multiple companies is challenging and you are always meeting new people. I am satisfied with my salary for the level of work performed.
Cons
Priorities get shifted, new clients have different standards or are lacking standards, and same goes for processes such as change management, root system access, and level of vendor support for the OS. Sometimes it seems chaotic and it is frustrating when support work gets in the way of project commitments, so requires being flexible and putting the customer's interests ahead of your own.