Insight reviews

Salary was pretty below average

The company shakes up the organization/ processes quite often so expect a major shift in how things are done every year or so. My first year they swapped out the monitoring tools for a new one, the second year they switched from a communal queue ( you call which incidents you work) to a managed one ( work is assigned to you), and a whole new ticketing system in my third year, then in the fourth year they downsized the department to a skeleton crew of US techs, and are hiring exclusively from the Phillipines.