*This is not reflective of Insomnia as a whole. This pertains to the Boise, ID location which upper management needs to review.*
•Poor management
•Extremely high turnover rate
•Poor tips with large delivery radius
•Unreliable apps that you must use with many bugs. The app you have to use to clock in does not always allow you to press the "punch" button. It takes closing the app in and out, clearing the cache, and/or resetting your password to get the "punch" button to appear.
•Low trust:
°For a solution to the clock in issues on app, there was a website we could use on the store computer that worked flawlessly. The manager at this particular location removed ability to clock in on the website after one day of it going live because she feared employees would abuse a website and clock each other in before they actually arrive. There are ~10 employees at this location so you think the trust would be far higher.
•Ran like the military:
°Delivery times must be within 20 minutes from the moment it is received to the moment it is delivered at the customer's doorstep but waste goals are strict so often orders have to wait on cookies to be baked that are not readily available which you the driver pays for with your delivery times.
°Each driver has their average "Out The Door Time" listed in the system and you will be called out by corporate to the manager if your times are slightly over 20 minutes even with situations out of your control.
•Limited amount of responsibilities as a driver (pro/con depending on who you are).
•Very slow paced location. Often run out of task to do while waiting for orders to come in.
•Team Spirit is poor at this location.
