Pros
From a company culture, work/life balance and technology standpoint, Insperity is amazing. It's a positive supportive environment - maybe to it's own detriment. I spent between 8-10 years at Insperity and saw over 30 BPAs come and go in my own office. Many were with the company for 6 months to 2 years and maybe 3 or 4 of those 30 were even a part of a sale. Meaning 26-27 left before ever even getting a sale. Insperity is very laid back and relaxed when it comes to prospecting and has started hiring more people earlier in their careers and from outside the industry who have a hard time understanding the industry conceptually.
Cons
The irony of the CEO writing a marketing book called, "Take Care of Your People" is that they don't practice what they preach. As of late there has been a mass exodus of some serious tenured employees. BPAs base pay is among the lowest in the industry and nowhere close to what a professional advisor should be making in today's market. Insperity says commission and residual is part of the comp plan and due to generous commissions (again low for the industry), they won't adjust employees pay. Insperity attracts successful sales people, but these successful people don't realize how hard it is to sell the PEO model and how many stars have to align. In a good year that will qualify somebody for the sales incentive trip, you only need eight (8) sales. Eight means a whole lot of rejection, which can be very stressful for people who are used to instant gratification and regular wins. Insperity sells itself on a high level of service, but in reality, the two HR team segments, core and emerging growth, are not proactive and sometimes not even responsive. I had clients who reached out for 3 or 4 days before looping me in for escalation. The service is decent at best. Very few clients get into the strategic parts of HR. Most want payroll, economies of scale for benefits and light HR for handbooks, job descriptions and a person to call IF something happens to come up. You can get better customer service at other PEOs for a third of the admin cost. Turnover within the service teams has been high causing a lot of shuffling of clients from one team to another. Long-term tenured reps stomp their feet and get whatever they want and the managers they report to who are in the "good ol boys" club can do whatever they want despite being fair and equitable.
