Insurance Services Office reviews

Technology is obsolete times 10, management has not worked in the field in years and has lost touch, work flows are time consuming and inconsistent, trying to be all things to all customers which reduces quality, field management has little real authority and suggestions for improvement go nowhere, pay is low and bonuses have been made nearly impossible to obtain without working unpaid OT, even after 5+ years of impeccable annual reviews I never got more than a 3% performance raise, after my 7th year I finally got a 10% "step" increase, field staff are understaffed and overworked in most areas leading to burn out and a sense of helplessness

Salaries are less than desirable.