Intercom Manager reviews

4.8

93% would recommend to a friend

(9 total reviews)
avatar

Eoghan McCabe

93% approve of CEO

93% positive business outlook

Reviews by job title

9 reviews
5.0
Dec 6, 2017
Recommend
CEO approval
Business Outlook

Pros

Amazingly supportive people. Managers, engineers, everyone wants you to succeed. The effort gone into keeping jerks out during the interview process has paid off Fast paced - market leader in a very competitive sector means plans can change often Laser focus on good design and shipping on time, people are expected to make - and keep - weekly deadlines For those who write or talk, loads of support doing public speaking/writing from an amazing content team (work with professional journalists, voice coaches etc.) Amazing management team, really listen to engineers' concerns when they mess up, and do their best to fix them Can react to major competitive threats by mobilising 10 teams to design & ship a project in a matter of weeks Down to earth leadership team that still go for a beer with everyone Fast rate of growth means Equity is probably worth risking your career on Great facilities team, and on-site environment. Loads of meeting rooms, VC systems, easy to find somewhere to chat with people Real belief in work-life balance. Working late one night will get you sent home the next day. Open-ended vacation policy means if you work hard, you can take a lot of time off. No one has to do out of hours oncall.

Cons

Not for people who appreciate taking their time with quarterly or yearly goals. A lot of time spent on planning and keeping teams in sync can feel like Waterfall development High rate of growth leads to churn/chaos. Some consider it fun, others find it tiring. Cash compensation quite far from the big multinationals

avatar
Intercom Response
8y
Thank you!
2.0
May 26, 2017
Recommend
CEO approval
Business Outlook

Pros

Competitive benefits Conveniently located office "Cool" culture Insane amount of snacks/kitchen Free lunches Lots of Events

Cons

CEO is aggressive and controlling about every detail so teams are unable to produce results High churn. Quality candidates realize the dysfunction within 90 days and leave Lack of career road map, threatening tactics to "motivate" employees by reminding them they can be fired at any time No training, no company education, expected to "get it" instantly because you're being paid for it. Long hours, pretty much plan on a 12 hour day as the usual Lack of transparency throughout the organization. Don't be swayed by all the food & drink and events - there are real red flags here.

avatar
Intercom Response
9y
To whoever wrote this: From the bottom of my heart, I am so sorry for all and any way that we and I failed you. I wish you the very best in your career and in your life. And I hope that you will some day feel better about your time at Intercom. I am willing to talk and meet with you any time you want. You have my email address. <3 To anyone considering talking to us about a position at Intercom: Please know that I am so deeply passionate about our goal to create a truly human company. A company that shows its employees love and respect, and invests in their growth such that they leave here with substantially more opportunities available to them than when they started, with happy, fun stories about their time here. I believe we have a real shot at doing something very, very special. This person is clearly extremely upset, and they are entitled to their opinion, but the vast majority of this post is simply untrue. Three quick examples: 1. "Quality candidates realize the dysfunction within 90 days and leave." I don't believe there is a single person out of the hundreds of people we've hired who's left within 90 days of their start date. I can think of one person who left after 5 months about a year ago. 2. "Long hours … plan on a 12 hour day as the usual." I leave the office at about 6pm nearly every day. When I do, there are about 20 out of 140 people in the SF office still here, mostly eating dinner. I'm proud of our mature approach to balancing work and life. 3. "Threatening tactics … reminding them they can be fired at any time." This is a really mean and hurtful thing to suggest. We would never do this. It's simply not how Intercom works. We're imperfect in a million ways, but we're not dumb and we're far kinder than this. If you are interested in learning more about Intercom, please talk to anyone who works here. Right now is a particularly exciting time to join. We have positions available in every department. Eoghan eoghan@intercom.com
5.0
Apr 7, 2017

Manager

Recommend
CEO approval
Business Outlook

Pros

Product driven, strong values, talented people

Cons

..... ..... ..... ..... .....

Viewing 7 - 9 of 9 Reviews

Glassdoor has 503 Intercom reviews submitted anonymously by Intercom employees. Read employee reviews and ratings on Glassdoor to decide if Intercom is right for you.