Intercom reviews

Awful work-life balance. The CEO told us that the competitors were working long hours 7 days a week so we needed to step it up. This was added to the annual review rubric. Some managers are full of ego and just downright negative. Mine frequently talked about others behind their back. He slammed things and yelled like a maniac when he got frustrated. In fact, he yelled and cursed at me a few times. Nothing ever happened to him. They change the direction of the company suddenly. Over the past few years, there have been so many sudden changes. It's disruptive but you just have to adapt. Things felt fake and manipulative. The impression they give you during the interview is not going to last. They seem careful about curating their image. Based on coworkers complained about the job, I would bet $1000 that there's something fishy behind the recent surge in positive reviews. I recall that they had about 3.6 stars months ago, and suddenly the score is high again. Do a search on "Intercom unhappy employees". This image protection goes deep. Our Slack messages were deleted every 6 months. Interestingly this happened a legal controversy. Google the name of the CEO and "legal". Lastly, there's a big ethical question about what leadership team wants for the world. During onboarding, leadership makes it clear that they want a world where many human jobs are taken over by AI. They make this clear on LinkedIn posts too. But if you look up their political opinions (they're very loud about them online), it seems clear that they don't care what will happen to displaced workers. Research the things I've mentioned. Ask yourself if this is the kind of world you want to live in. And if these are the kind of people you want to work for.

- Can be a bit too fast paced for some. Updates and new features are shipped almost daily. If you’re not disciplined at keeping up with the product updates, it could be easy to fall behind. The product is incredibly robust and can be very technical compared to an avg Customer Support role. - Not a lot of hand holding. There’s lots of resources at your fingertips but you definitely have to be proactive with reaching out and asking questions. Might not be a good fit if you’re used to being told exactly what to do. - Can be uncomfortable if you’re unsupportive of AI/LLMs. - Seems like promotions and raises can be slow if you just do the bare minimum. The folks who tend to go above and beyond and are capable of advocating for themselves, volunteering for projects, etc have the most success. - You’re expected to upskill into your new role before actually getting promoted (with no backpay) and sometimes for months. - Not always enough meeting rooms during busy days - Hybrid (3 day in-office requirement) - Company pulled back DEI initiatives so there aren’t a lot of corporate-specific resources. But I was pleasantly surprised how diverse and inclusive many of the teams are, especially Support.