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Intercom

Engaged Employer

Intercom reviews

3.8

76% would recommend to a friend

(52 total reviews)
avatar

Eoghan McCabe

69% approve of CEO

86% positive business outlook

Ratings by category

4.2

Compensation and benefits

3.9

Career opportunities

3.6

Culture & values

3.6

Work/Life balance

3.6

Senior management

3.5

Diversity & inclusion

Ratings by demographic groups

Reviews by job title

52 reviews

Reviews about "Management"

Return to all reviews
1.0
May 13, 2026

Disruptive changes, ethics, and poor leadership overshadow benefits and pay

Engineer
Recommend
CEO approval
Business Outlook

Pros

Good benefits, friendly coworkers, meals and snacks, competitive salary. Company invests a lot into technology. Very talented staff. Company procedures strike a better-than-most balance between startup and corporate. Some leadership team members are pretty approachable and ego-free.

Cons

Awful work-life balance. The CEO told us that the competitors were working long hours 7 days a week so we needed to step it up. This was added to the annual review rubric. Some managers are full of ego and just downright negative. Mine frequently talked about others behind their back. He slammed things and yelled like a maniac when he got frustrated. In fact, he yelled and cursed at me a few times. Nothing ever happened to him. They change the direction of the company suddenly. Over the past few years, there have been so many sudden changes. It's disruptive but you just have to adapt. Things felt fake and manipulative. The impression they give you during the interview is not going to last. They seem careful about curating their image. Based on coworkers complained about the job, I would bet $1000 that there's something fishy behind the recent surge in positive reviews. I recall that they had about 3.6 stars months ago, and suddenly the score is high again. Do a search on "Intercom unhappy employees". This image protection goes deep. Our Slack messages were deleted every 6 months. Interestingly this happened a legal controversy. Google the name of the CEO and "legal". Lastly, there's a big ethical question about what leadership team wants for the world. During onboarding, leadership makes it clear that they want a world where many human jobs are taken over by AI. They make this clear on LinkedIn posts too. But if you look up their political opinions (they're very loud about them online), it seems clear that they don't care what will happen to displaced workers. Research the things I've mentioned. Ask yourself if this is the kind of world you want to live in. And if these are the kind of people you want to work for.

5.0
May 9, 2026

Fast-paced environment offers meaningful, impactful work

Senior engineer
Recommend
CEO approval
Business Outlook

Pros

One of the biggest positives is the opportunity to work on meaningful, high-impact projects. The company provides access to the right tools, resources, and support needed to do great work. As a senior engineer, I feel trusted to think critically about problems, challenge assumptions, and help reframe solutions when needed. Stakeholders and the broader business are receptive to feedback, which creates a strong environment for collaboration and problem-solving. When blockers come up, my manager and the organization move quickly to remove them. Overall, it’s a fast-moving, high-trust environment where strong engineers can make a real impact.

Cons

The pace is very fast, which can be a challenge depending on how someone prefers to work. Priorities, tools, and ways of working can change quickly, and it requires a willingness to adapt, learn, and rewire how you approach problems. For people who prefer slower, more predictable environments, the pace may feel intense at times. However, for those who are comfortable with change and motivated by momentum, it can also be one of the most rewarding aspects of the company.

3.0
Mar 27, 2026

Strong product and trajectory - but room for improvement in flexibility and employee experience

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Intercom is in a strong position and genuinely leading in the AI customer service space. The product is innovative, and the company trajectory is exciting. - There are some solid benefits, including parental leave and 401k match. - Many teams are made up of talented, thoughtful people, and depending on where you land, the day-to-day experience can be very positive.

Cons

- The 3-day RTO policy feels inconsistent and inequitable. Exceptions continue to be made for new hires, which highlights that in-office presence is not necessary for every role. This puts existing employees at a disadvantage and creates a lack of flexibility. Enforcement is currently lenient, but the policy creates uncertainty. - Benefits and comp are behind compared to top-tier tech companies. Areas like holidays, wellness days, and financial wellness support are lacking, and the recent removal of the sabbatical benefit was disappointing. - “Unlimited PTO” is not truly unlimited. It is generous, but it is not unlimited. There are implicit limits and approvals needed. And because it is not accrued since they call it "unlimited", employees do not receive payouts upon leaving. - Leadership can feel top-down. The CEO is very authoritative and vocal about his politics, and while this may not impact every team’s day-to-day, it does show up in company-wide decisions (e.g. RTO changes, benefit reductions) with limited employee input or change management.

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