Intercom reviews

3.8

76% would recommend to a friend

(96 total reviews)
avatar

Eoghan McCabe

69% approve of CEO

86% positive business outlook

Reviews by job title

96 reviews

Reviews about "Culture"

Return to all reviews
5.0
Mar 20, 2024
Recommend
CEO approval
Business Outlook

Pros

One pro of working at Intercom is the opportunity to be part of a dynamic and innovative team that's shaping the future of customer communication and support technology. Intercom is known for its emphasis on creativity, collaboration, and continuous learning, providing employees with an environment where they can contribute meaningfully to cutting-edge projects and make a real impact in the industry.

Cons

One con of working at Intercom could be the fast-paced and demanding nature of the work environment. As a company focused on innovation and growth, employees may experience high levels of pressure to deliver results quickly and adapt to evolving priorities. This fast-paced atmosphere may not be suitable for everyone and could potentially lead to stress or burnout if not managed effectively.

5.0
Mar 14, 2024
Recommend
CEO approval
Business Outlook

Pros

> Amazing work culture. Very healthy balance between doing your best work + no outrageous expectations. > Product team are best in the biz - building at lightening pace and really listening to our customers. Roadmap is always hype > Future looks very bright. Huge upside on the horizon if we can execute > Great leadership hires recently > Strong plan to achieve greatness > Tenured staff. Many people here for 5+ years > Rewards & values top talent

Cons

> Marketing isn't world class yet > Internal systems are immature on the sales side for where we are and can sometimes be frustrating. Plans to fix but is taking some time > Internal comms is very lacklustre. Sometimes teams don't communicate with each other or consider each other as much as they should

2.0
Feb 24, 2024
Recommend
CEO approval
Business Outlook

Pros

Nice benefits, though the pay is not competitive.

Cons

Bad compensation, the onboarding process will leave you feeling undereducated on the product (which is gargantuan). The DEI at the company is largely performative (this may be a pro to some, I guess). There is a lot of gatekeeping when it comes to the mechanics of things.

Viewing 34 - 36 of 96 Reviews

Glassdoor has 503 Intercom reviews submitted anonymously by Intercom employees. Read employee reviews and ratings on Glassdoor to decide if Intercom is right for you.