Does Intercom pay their employees well?

According to anonymously submitted Glassdoor reviews, Intercom employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Intercom. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Intercom?

76% of Intercom employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Intercom 3.6 out of 5 for work life balance, 3.6 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Intercom?

Product Engineer (32) , Account Executive (19) , Sales (13) , Customer Support Specialist (9) , Manager (9) , Marketing (9) , Executive Assistant (8) , Sales Development Representative (SDR) (8) , Customer Support Engineer (7) , Engineering Manager (7) , Product Designer (7) , Product Manager (7) , Senior Software Engineer (7) , Customer Success Manager (6) , Technical Support Engineer (6)

What are the pros of working at Intercom according to real employee reviews?

"Many great people are ready to help if you have a question or get stuck on some blocker." ((in 96 reviews)); "The benefits are great (pretty standard tech benefits) but it’s really how much Intercom cares about us that really takes the company above and beyond." ((in 41 reviews)); "Great team and leaders." ((in 22 reviews)); "Talented and smart colleagues" ((in 16 reviews)); "Work life balance is good" ((in 15 reviews))

What are the cons of working at Intercom according to real employee reviews?

"Very poor Senior Leadership" ((in 28 reviews)); "Chaotic management." ((in 18 reviews)); "Lot of inexperienced managers and there's little parity of wages/titles for people doing similar levels of work." ((in 15 reviews)); "New old CEO" ((in 14 reviews)); "Silent layoffs." ((in 3 reviews))

What are employees saying about Intercom layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Intercom layoffs and their outlook for job security at Intercom in 2026.

What are the top reviewed Intercom locations?

San Francisco , Chicago , New York , Charlotte , Dallas , Chicago

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Intercom

Intercom reviews

3.8

76% would recommend to a friend

(96 total reviews)

Eoghan McCabe

69% approve of CEO

86% positive business outlook

Ratings by category

4.2

Compensation and benefits

3.9

Career opportunities

3.6

Culture & values

3.6

Work/Life balance

3.6

Senior management

3.5

Diversity & inclusion

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

96 reviews

Reviews about "Culture"

Return to all reviews

5.0

Sep 20, 2023

Great office culture

Sales engineer

Recommend

CEO approval

Business Outlook

Pros

Best product in the business

Cons

I can't think of none. Great product, management, culture and perks.

3.0

Aug 12, 2023

Meh culture

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

competitive pay, full stock kitchen

Cons

went through massive culture shift

3.0

Aug 3, 2023

Proceed with Caution 🚧

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

• Colleagues • Compensation • Health insurance benefits • Agile work environment • Constantly engaging tasks • Highly active Product and Engineering teams delivering regular updates

Cons

• Constantly changing priorities • Minimal onboarding • Limited professional development opportunities • Few perks typical of tech companies (e.g., wellness benefits) • Emphasis on in-office culture, with minimal remote work options despite manager preferences • Casual use of unprofessional language, including F-Bombs in meetings and marketing materials • Widespread dissatisfaction and fear of the CEO, with advice to ignore the issues and avoid confrontation. • Inexperienced or toxic management in some departments.

Viewing 40 - 42 of 96 Reviews

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Jobs at Intercom

Manager, Customer Support

Scaled Customer Success Manager

Sales Development Representative

Business Development Representative

Principal Customer Success Manager, Enterprise