Intercom reviews

- The 3-day RTO policy feels inconsistent and inequitable. Exceptions continue to be made for new hires, which highlights that in-office presence is not necessary for every role. This puts existing employees at a disadvantage and creates a lack of flexibility. Enforcement is currently lenient, but the policy creates uncertainty. - Benefits and comp are behind compared to top-tier tech companies. Areas like holidays, wellness days, and financial wellness support are lacking, and the recent removal of the sabbatical benefit was disappointing. - “Unlimited PTO” is not truly unlimited. It is generous, but it is not unlimited. There are implicit limits and approvals needed. And because it is not accrued since they call it "unlimited", employees do not receive payouts upon leaving. - Leadership can feel top-down. The CEO is very authoritative and vocal about his politics, and while this may not impact every team’s day-to-day, it does show up in company-wide decisions (e.g. RTO changes, benefit reductions) with limited employee input or change management.

-Environment can feel quite competitive at times. -Incredibly fast paced with priorities that shift quickly. -Work culture is fairly heads-down, so there aren’t many moments for community building.