Intercom reviews

- turn over is high - documentation is outdated by almost 2 years - they care more about AI then their human customer support - they expect a lot out of you from KPIs but are not understand things are way more complex than now due to AI answering all the easy questions - management is very corporate and clearly do not care about their team or who stays - this role has been on linkedin for 1 year - no growth - some managers should not be managers and show be this role before they can become managers - be prepared to be frustrated and under paid every day - they told us we couldnt be black, queer, etc once you step into work - support is the last team they care about and prefer to throw big events for sales but not for the people that help people who would like to speak to a human instead of AI. - if you speak up against management they will fire you and blame it on KPIs but if you look at their KPIs they were over performing and never on a performance improvement plan

Implementation of the software internally isn't the best approach. Unrealistic and unnecessary KPIs. Volume too high due to improper implementation. Unnecessary employee tracking. There is no "room to breath." Compensation is way below market (20~30% less), and for the amount of work put into the skills that are required for the various roles, it doesn't match other offers.