Intercom reviews about "manager"

It takes awhile to understand the organization and how to make things happen. It's pretty flat but since we are in 5 countries it can be hard to understand who does what and what their titles really mean. People that are shy may struggle a bit at first. It takes awhile to get used to people being real. Things move very fast there's a lot of change. It took me a long time to adjust to that. Some people my struggle to make their own way without a ton of guidance.

Things started to go downhill when middle management were given too much authority and became title hungry. When your manager actively takes credit for your work - "it's not you, it's we" "we're all in this together" was the BS that was spun out and when your manager gets promoted off the back of their teams effort and does not acknowledge their team member(s) you know it's on a downward spiral.

Managers ruining not following company values

Lack of training for my role, gaslighting by my manager, lack of clarity around expectations, not a good place for people who are neurodivergent unless you land on a great team with a good manager. I am still healing from my experiences here.

Leadership and Individual Contributer alignment has slowly declined altogether. There are multiple teams that are severely understaffed and operating extremely thin during the pandemic while Engineering teams are consistently prioritized. Company culture thrives in office. When the company is remote, team culture is up to the manager. Unfortunately if you included in a team that has a manager that has not interest in fostering team spirit and collaboration, you will be siloed in your work (and its not like anyone will listen to your cries if brought up to leadership).

SDR leadership is extremely poor, managers don't understand what management is. They seem to just care about the numbers, and they care about you 'falling in line.' The managers will pit the SDR's against each other to try to 'out do' the others, which frankly is just toxic, and also goes against the whole 'we are a team' mentality.

- lies during interview process of how low targets are - they don't check their new managers and how they mistreat teammembers - they sell a solution to companies to tak pressure off teams but at intercom everything still has its own excel sheet and the processes are 10.000 BC in 2022 - they expect u to do a lot of admin while still selling and hitting quota in a very short amount of time.

The CEO change has had a terrible effect overall. There is an air of fear and anxiety across the whole business. There is no desire to create value for our customers- it’s all about Intercom’s bottom line and the ego of the CEO. There is no real collaboration / feedback culture. People are scrambling to work on whatever they think will impress their managers. Managers are expected to run important performance reviews that could end up with their team being let go with little support. The entire L&D team were made redundant and hence there is no training or professional development for managers or anyone else across the company. Our systems do not work efficiently and it’s hard to find basic information needed to do your job well. There is so much toxic positivity from directors who keep assuring us we’re on track for greatness but all of our key initiatives have been delayed or have been underwhelming. Be cautious in an interview -the opportunity may sound exciting but it will be hard to accomplish your work without micro management, inefficiency and a toxic culture.

No sense of direction and very poor managers, at least in the HR/Recruitment department. False promises and really bad communication with other stakeholders. People are worried about their jobs and demotivated.