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Intercontinental Exchange

Engaged Employer

Intercontinental Exchange reviews

3.2

48% would recommend to a friend

(1,936 total reviews)
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Jeffrey C. Sprecher

55% approve of CEO

52% positive business outlook

Intercontinental Exchange has an employee rating of 3.2 out of 5 stars, based on 1,936 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Intercontinental Exchange employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

2K reviews
1.0
Oct 9, 2022

Used to be good

Recommend
CEO approval
Business Outlook

Pros

Good benefits, 401k match, work-life balance, name recognition.

Cons

What were once great companies have been rolled under the ICE umbrella and into ICE Mortgage Technology. Good culture is being destroyed in favor of heavy bureaucracy and top-down directives. Recent layoffs have helped seal the dying culture and with the continued downturn in mortgage-related business and a large upcoming acquisition, more layoffs will likely follow. Good people are leaving in droves while a hiring freeze is in place which is leaving those left behind to do more with less even though leadership says that's not what will happen. If there are any new hires, most are being hired out of India as the company continues to focus on its presence there to cut costs and corners. Focus on product improvement is almost non-existent and the company is instead focusing on continued price increases for existing customers who are struggling in the current environment.

2.0
Aug 18, 2022
Recommend
CEO approval
Business Outlook

Pros

Recently launched "hybrid" work arrangement is nice and though people managers should be in the office 3 days per week, no real enforcement yet. Friendly co-workers are generally helpful when asked.

Cons

Culture of ICE has clashed at times with the old Ellie Mae culture. Since the acquisition, many key leaders and SMEs have left. Especially hit hard is the IT organization making help desk tickets and enhancements to existing applications difficult and time consuming. Functions are more siloed than they should be, often "throwing it over the wall" rather than collaborating together.

3.0
May 5, 2020

Average

Recommend
CEO approval
Business Outlook

Pros

Pay, bonus, smart talented people who are good resources, work from home once week.

Cons

Non stop grinding work load with no direction, lack of leadership, people in manager roles who have no experience managing employees, constant micromanaging. Non existent training to improve your skills you are expected to be a robot whether your engineer or admin.

Viewing 52 - 54 of 1,936 Reviews

Glassdoor has 2,042 Intercontinental Exchange reviews submitted anonymously by Intercontinental Exchange employees. Read employee reviews and ratings on Glassdoor to decide if Intercontinental Exchange is right for you.