Pros
I work at iSOC - Dallas. We respond to alarm activations to maintain top security protocol. We visually and audibly monitor surveillance activity to: Deter theft, Increase Safety, Contact police for emergencies, Customer queries and assistance and Safety precaution awareness. I like to call us “Eyes in the Sky”. When I arrived at my interview I was greeted with a smile, the energy was positive, they made me feel Welcomed. When I entered the iSOC my eyes lit up! I could not believe what I was seeing. It looked surreal! If you've watched the movie "The Call" it'll give you a broad understanding of how the iSOC looks like. During my sit down I was very intrigued! The job is so fast paced, you have two phones, two keyboards, two mice and 8 screens in front of you! My ideal work environment! I love juggling several things at once. I knew I belonged here. I was a bit nervous during my interview but the person that interviewed me made it so easy for me! It felt like we were conversing rather than me interviewing for a job. He made my nerves disappear; I've never really enjoyed an interview until that day. I love my job, I love my peers, my manager and the People Team (HR)! Everyone here is so friendly; they really take the "Open door policy" to a different level. I can express myself here and I know that I am being heard. Diversity and Equity are taken seriously. There is always room for development and growth. I learn something new every day. The management team is all about uptraining. It only benefits me in the long run. My benefits are great! I immediately accrued vacation and sick time when hired on! We have a wellness program and I obsoletely love it! We have employee engagement surveys regularly. The People Team are very involved with us. We have a coffee bar, a game room and massaging chairs! I really enjoy waking up and coming to work, They're like a second family. I would recommend this job to everyone!
