I wouldn't recommend working on the marketing, consumer experience, or the consumer insight team. Marketing will say things like "We are patient focussed" but then keep doing the same things they've done for years. Unfortunately, this involves making ELT happy over patient needs. The consumer experience department is a dream of the chief marketing officer but lacks support from a lot of the executive leaders, therefore, it causes a lot of infighting and confusion among the various groups. Several people have stated we have weak leadership and I agree. Tough decisions are rarely made and drawn out over months or years. No understandable goals or priorities are set.
Most of my time here has been empty promises and dragging out processes for years that should take less than a month or two, such as hiring new employees. Many of my colleagues have left because they didn't feel their skillsets would be valued or used properly. You get hired working with a specific skill set, but because leadership is always changing their mind on the team's purpose, you become a project manager or business analyst, even though you have a completely different skill set.
The teamwork has completely disappeared. The director over consumer insights has completely changed the culture and it's much more about micromanagement and belittlement instead of empathy for patients or teamwork. It's been horrible working in this environment and mondays feel like a nightmare now.
This is a trap if you want to grow in your career because you don't work on projects long enough to build strong knowledge and 90% of projects just disappear. They tell you that you have to accept ambiguity, but this feels like a distraction because they just don't know what they are doing. Half of the time has been spent debating how to handle workflows. An uphill battle.
If they can't treat their workers right what makes anyone think it will change when it comes to the patient? If you have other options I say do that instead of working here.
