J. Crew reviews

3.9

70% would recommend to a friend

(4,326 total reviews)
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Libby Wadle

77% approve of CEO

46% positive business outlook

J. Crew has an employee rating of 3.9 out of 5 stars, based on 4,326 company reviews on Glassdoor which indicates that most employees have a good working experience there. The J. Crew employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.9 stars).

Reviews by job title

4K reviews
4.0
Feb 10, 2017
Recommend
CEO approval
Business Outlook

Pros

Opportunities to move from one department to another. Very friendly coworkers. Summer Fridays. 5 weeks vacation as soon as you start. Week between Christmas and New years off. Great benefits and perks.

Cons

Hire more from outside rather than within the company.

4.0
Feb 2, 2017
Recommend
CEO approval
Business Outlook

Pros

Spend majority (if busy) of shift helping customers vs folding, great if you're a people person. Many customers ask for styling advice. I have worked at 2 locations (Boston and Providence). You're cross trained so you will know how to clean the store, manage the cash register, handle online orders, help customers on the floor, open shipment etc. Easy to relocate from one location to another. Easy to customize your schedule.

Cons

Managers put pressure on you to open store cards and make sales but nothing too intense. Overall not a bad place to work if you make friends with the sales associate and don't get on the Very Personal Stylist's nerves (they make commission, regular stylists don't) or on the manager's bad side. They aren't doing so great as a company.

4.0
Jan 12, 2017
Recommend
CEO approval
Business Outlook

Pros

Scheduling app. - very convenient, enables you to communicate with your colleagues and management as well as managing your shifts (trade, change defaults, make off requests, etc.). Employee discount, although, sometimes, I feel as though with the ability to stack discounts (promotions + student and/or teacher discounts), non-employees get a better deal. Most of the people are nice, there will be some who are too cliquey. Some store managers are nice and then there are some who are complete and utterly unreasonable. I mean, if there is a major change in your life that warrants a slight change in your availability, at least listen to your associates first before saying no.

Cons

SPH - which is reasonable for the price point of J. Crew merchandise. However, some stylists will go over and beyond to make sure they get credited for a mere greeting! It is competitive, I guess, but I feel that sometimes the customer sees these behaviors which is plain and simple nasty and unnecessary. I had one customer apologize to me because she felt that I should have been credited for my help, but another associate inputted her name. TEAMWORK, yes, but if a customer feels the need to apologize to an associate, that's a different story. It destroys the relationships between the associates, morale, and the overall shift atmosphere for some who are focused in catering the needs of the customers. Some stylists will even connive with VPSs for sales in exchange for credit with opening J crew cards. SAD. SPH - determining your schedule. Okay, So I get it, the more you sell the more you get scheduled. But if you are constantly being scheduled for four hours every week, on the slowest day of the week, how are you able to improve your numbers?

Viewing 328 - 330 of 4,326 Reviews

Glassdoor has 4,463 J. Crew reviews submitted anonymously by J. Crew employees. Read employee reviews and ratings on Glassdoor to decide if J. Crew is right for you.