J. Crew reviews

3.8

70% would recommend to a friend

(4,326 total reviews)
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Libby Wadle

72% approve of CEO

45% positive business outlook

J. Crew has an employee rating of 3.8 out of 5 stars, based on 4,326 company reviews on Glassdoor which indicates that most employees have a good working experience there. The J. Crew employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.9 stars).

Reviews by job title

4K reviews
4.0
Dec 2, 2008
Recommend
CEO approval
Business Outlook

Pros

I was in graduate school and worked another job when I worked at the J.Crew Somerset Collection. The managers were flexible with my schedule and never questioned my requests. The staff was helpful and courteous and I made some excellent friends at this store. Employees are rewarded for hard work and goal achievement and I was awarded employee of the week during the 2005 Holiday season. I was given an opportunity to choose any piece off the floor I wanted. All in all, I would recommend J.Crew to anyone interested in the fashion industry. Good products, good people, good company.

Cons

The downsides of working any retail position are commissions and sales goals. Normally kind and respectful people can become a bit territorial and step on toes in these situations. That part of it is not for me. I am not a confrontational person but occasionally ran into situations where other Client Specialists tried to "steal" my sale or work in my section of the store. I also didn't like that because of this "eagerness" many of the customers could tell it was a commission based job and were defensive when they walked in the door. This situation may deter some people from taking a job like this.

2.0
Nov 13, 2008
Recommend
CEO approval
Business Outlook

Pros

The discount is the best reason to work, however working in retail is counterproductive if you are trying to actually save money. Also, the factory store where I worked had amazing sales associates who were helpful, friendly, and had a sense of humor. The people at that particular location made work enjoyable.

Cons

I was dissatisfied with the low entry-level salary. I excelled as a new employee and felt as though I deserved higher pay based on my educational background and success as a sales associate.

4.0
Sep 30, 2008
Recommend
CEO approval
Business Outlook

Pros

J. Crew is one of the few retail chains that prides itself on customer service and actually means it. Employees are not forced to badger customers and are, in fact, encouraged to simply interact with them like normal people. The segue into a sale becomes much easier when the customer does not start off his or her shopping experience being annoyed. J. Crew is well known for very high-quality clothing and is a great place to work when building a wardrobe for the corporate/office world. The discount is great, and you are NOT required to wear their clothing (a rare find in the retail world). This is not to say you are not required to project their look; rather, you can wear anything that does not advertise another brand or company. I met great people working at J. Crew, as well. Commission for client specialists is great, and commission exists for sales associates (but only on sales greater than a certain amount... I think it was $150, and it's meager)

Cons

The on-call shifts are difficult, particularly if you have more than one job and need to have a more definite schedule. My on-call shifts were used some of the time, and I had them less often as a client specialist than I did as a sales associate, due to the nature of being a client specialist. It's still a major pain, though. Wear comfortable shoes because you will be on your feet on a hardwood floor for the bulk of your shift. I've never been in a J. Crew store anywhere in the country (and I've been to many) that had proper temperature regulation. You either freeze or you roast, but freezing is far preferable because J. Crew favors the layered look. People do steal sales, which matters a great deal because your performance rating is based on your sales level. As a client specialist, I had some great people who would watch out for my sales, but I was in trouble if they weren't working. When you're a sales associate it doesn't matter as much, but stealing a sale from a client specialist is a big deal because they all work on commission.

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Glassdoor has 4,463 J. Crew reviews submitted anonymously by J. Crew employees. Read employee reviews and ratings on Glassdoor to decide if J. Crew is right for you.