Is J. Crew a good company to work for?

J. Crew has an overall rating of 3.8 out of 5, based on over 4,469 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 67% of employees would recommend working at J. Crew to a friend and 43% have a positive outlook for the business. The best reviews about J. Crew have been left by employees working as Store Associate , Associate and Sales Associate - Stylist .

Does J. Crew pay their employees well?

According to anonymously submitted Glassdoor reviews, J. Crew employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at J. Crew. This rating has been stable over the past 12 months.

How satisfied are employees working at J. Crew?

67% of J. Crew employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated J. Crew 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at J. Crew?

Sales Associate (1184) , Stylist (208) , Retail Sales Associate (162) , Assistant Manager (154) , Part Time Sales Associate (82) , Store Director (60) , Sales Support (58) , Seasonal Sales Associate (42) , Associate Manager (40) , Sales Associate - Stylist (38) , Customer Service Representative (37) , Sales Support Associate (35) , Sales (33) , Visual Associate (32) , Visual Merchandiser (31)

What are the pros of working at J. Crew according to real employee reviews?

"workers were all great people to work with and made working on the sales floor fun and easy." ((in 323 reviews)); "Flexible hours and on site training" ((in 190 reviews)); "Managers were great and social." ((in 165 reviews)); "Benefits are great for full time and of course the discount is an added plus." ((in 165 reviews)); "great team and flexible as a student" ((in 87 reviews))

What are the cons of working at J. Crew according to real employee reviews?

"There are times when direction is poor and management does not step up to lead the team in an organized manner." ((in 230 reviews)); "Poor upper management." ((in 63 reviews)); "No commission; hours are based on how you much you sell" ((in 49 reviews)); "Poor communication from store mgmt to staff." ((in 22 reviews)); "Clear favoritism with certain stores" ((in 19 reviews))

What are employees saying about J. Crew layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about J. Crew layoffs and their outlook for job security at J. Crew in 2026.

What are the top reviewed J. Crew locations?

New York , Lynchburg , Chicago , Boston , Atlanta , Los Angeles , Houston , San Antonio , Washington , Dallas , Austin , Seattle , San Francisco , Asheville , Charlotte , Miami , Nashville , Costa Mesa , Paramus , Denver , Princeton , San Diego , Charleston , The Woodlands , Saint Louis , Raleigh , Indianapolis , Palo Alto , Greenwich , Westport

J. Crew reviews

3.8

67% would recommend to a friend

(4,332 total reviews)

Libby Wadle

69% approve of CEO

43% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.7

Work/Life balance

3.4

Senior management

3.4

Compensation and benefits

3.2

Career opportunities

J. Crew has an employee rating of 3.8 out of 5 stars, based on 4,332 company reviews on Glassdoor which indicates that most employees have a good working experience there. The J. Crew employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

4.0

Jul 29, 2009

Great discounts and environment

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Generous employee discounts, previews to upcoming products/marketing schemes, generous 100% discount on a few items to "wear to work" after 60 days of employment, the company prefers to assist customers and make sure they are comfortable, the sales commission is low (5%), the company does not put a high amount of pressure on associates to make a sale, but rather to insure the customer has an enjoyable experience. Sales associates are not expected to be "security" or confront anyone for loss prevention. A manager is always on-site.

Cons

The health plan for part-time was cut; almost all of J. Crew's associates are part-time so this impacts a lot of people. Very few stores offer full-time positions. Some stores have outdated computers, which have frequent crashes. Parking is not validated or compensated for workers.

4.0

Jul 7, 2009

Great opportunity for growth if you are a high performer.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Management really wants associates to become acclimated with the specific location, and climate of the company. Associates are given a level of training and autonomy rarely seen in retail. Great opportunity to create a client list and/or experience if one plans on parlaying J.Crew position into a career as a personal shopper at upscale retail establishments.

Cons

Commission-based sales can create a highly competitive and at times tense work environment. The clientele is accustomed to a very hands-on, customer-centric shopping experience, and can be quite demanding and rude.

4.0

Apr 22, 2009

Visit J. Crew store before applying for a job so that you can get a good feel for the store management and staff.

Personal shopper

Recommend

CEO approval

Business Outlook

Pros

Every store has its own personality. I was very lucky to work in a very supportive store,where teamwork was paramount, however, our store management received little, if no support from above. This made communication of policies and procedures very sporadic and haphazard.

Cons

Working "outside of the box" is difficult. Given the current state of retail, the ability to provide superior customer service can be compromised by lack of staff.

Viewing 517 - 519 of 4,332 Reviews

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Great discounts and environment

Great opportunity for growth if you are a high performer.

Visit J. Crew store before applying for a job so that you can get a good feel for the store management and staff.

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