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      J. Crew

      Engaged Employer

      J. Crew reviews

      3.9

      72% would recommend to a friend

      (4,324 total reviews)
      avatar

      Libby Wadle

      81% approve of CEO

      48% positive business outlook

      Ratings by demographic groups

      J. Crew has an employee rating of 3.9 out of 5 stars, based on 4,324 company reviews on Glassdoor which indicates that most employees have a good working experience there. The J. Crew employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.9 stars).

      Reviews by job title

      4K reviews
      1.0
      Oct 18, 2010

      J. Crew is an Awful Place to Work

      Sales support
      Recommend
      CEO approval
      Business Outlook

      Pros

      I really enjoy the discount and some of the great people that I have met while working there. It is in a good location and is generally a good environment. The clothes are very nice and the stores are beautiful.

      Cons

      Childish behavior from managers Theft among managers Gossip about associates among managers No respect No Hours Managers invading privacy of part time associates

      3.0
      Aug 13, 2010

      J. Crew

      Client specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      For fashion retail, J. Crew has to rank among the best places to work, they offer better pay than most comparable stores, an exceptional employee discount program and oftentimes a strong built-in clientele base that you can focus on building positive customer relationships with.

      Cons

      The corporate numbers game of collecting phone numbers, e-mail addresses and even more extensive customer information can rapidly backfire. Sure, nearly every store is doing it these days, but unfortunately, the reality of the matter is that as often as you have a great experience with a customer, you're far more likely to take a good customer experience and turn it sour when you begin pressing for more information. If the focus was more on quality as opposed to quantity, I believe that over time you would create far more "great" customer experiences that turn into legitimate contacts.

      1.0
      Aug 6, 2010

      Wow. It's Bad Here.

      Sales support
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent Discount Don't like working at all? Work here, they can guarantee zero hours.

      Cons

      Expect on call shifts everyday, everyweek you request to work. Tremendously high turnover rate for sales associate. No training for personal shoppers. Strange managers. Very strange managers and extremely unprofessional. Managers would ignore their employees 100% if they had a chance. And they do try hard too.

      Viewing 142 - 144 of 4,324 Reviews
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      ReviewsJ. Crew reviews

      Glassdoor has 4,461 J. Crew reviews submitted anonymously by J. Crew employees. Read employee reviews and ratings on Glassdoor to decide if J. Crew is right for you.