J. Crew Keyholder/Manager reviews

3.8

22% would recommend to a friend

(32 total reviews)
avatar

Libby Wadle

100% approve of CEO

19% positive business outlook

Keyholder/Manager employees have rated J. Crew with 3.8 out of 5 stars, based on 32 company reviews on Glassdoor. This indicates that most Keyholder/Manager professionals have a good working experience there. J. Crew is rated in line with the average (within 1 standard deviation) by Keyholder/Manager professionals compared to other employers within the Retail & Wholesale industry (3.9 stars).

Reviews by job title

32 reviews
3.0
Aug 17, 2015
Recommend
CEO approval
Business Outlook

Pros

My team at my store is amazing. I have a caring Store Director that really looks out for our interests. The discount is awesome. I had no prior experience in retail before this but my team really took me under their wing because they said they saw potential and I've learned a lot about the business of retail and about fashion through them.

Cons

The company has been doing badly and we can see it from our customers' lack of interest in current products. However, we are probably from the worst of it at this point and I think it's going to get better. There is not much opportunity for growth but I never took this job as a permanent one so that's not a problem for me. My biggest complaint is probably the lack of awareness any upper level management (past our store) has in regards to our store/location and the people in it and/or the needs of their associates. Our regional manager selectively responds to emails and took more than 6 months to promote our current store director to her position from the time that she first mentioned it. That is completely unacceptable. In the meantime, she was the "acting" store director, getting paid the same salary she had as the assistant store manager while doing the job of someone above her. I just think that's appalling. Also, as a manager, I have to say our sales associates give so much more than their minimum wage ($9 - $10) requires them to but the company gives so little incentives or rewards for this kind of effort (besides the nice discount), so our management team actually buys gift cards for best sellers and other things in our store. I wish corporate would be more supportive of this.

1.0
Jul 6, 2015
Recommend
CEO approval
Business Outlook

Pros

Management had in store contests to make things competitively fun. Mickey Drexler is actually one of the nicest people I've ever met.

Cons

No hours. Corporate expects you to do A, B, C, and D but gives you hours to only finish A. The focus is just on the money, it's no longer the impression that lasts on the customer. You have no time to connect with a customer because you have to do an online order while working on shipment and filling the floor. "Competitive pay" is a joke. I was only counter-offered 3 days before my last day because the store was in a bind for management and was way below what others were making. The person who took my place was offered a lot more to take it. Upper management has no respect for the instore level and has no clue how stressed every member of the staff is, part time and full time. Promotions and marketing is the worst I have ever seen. No lie, 6 different coupons will be floating around while the company decides to do a promotion where no coupon can be used. Makes it very frustrating for the customer who takes it out on you. Half the time the customer is buying items cheaper than an employee is with there discount. Corporate makes policies that you're always breaking for the customer. 30 day return policy? Forget that! Doesn't matter if the item is washed and from 2 years ago; if they complain, you're the one in trouble. Have no proof of purchase but you demand to return your item for a "full refund"? Just complain on that store to get your way and let the employees take the heat for it. (I've seen it happen first hand.) Lastly, quality has taken a turn for the worst. I put J.Crew quality as low as places like Rue21. I have clothes that I bought when I first started with the company 4 years ago, but things I bought from my last few weeks there? Most of it is falling apart already.

2.0
Jul 1, 2015

Sales Manager

Recommend
CEO approval
Business Outlook

Pros

Fun place to work if you are merchandising or in charge of visuals.

Cons

Its a large corporate company so you have no value in the companies eyes. After all the bad press this brand will suffer badly or struggle to regain customer loyalty back.

Viewing 19 - 21 of 32 Reviews

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