J. Crew reviews

3.9

72% would recommend to a friend

(4,320 total reviews)
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Libby Wadle

81% approve of CEO

48% positive business outlook

J. Crew has an employee rating of 3.9 out of 5 stars, based on 4,320 company reviews on Glassdoor which indicates that most employees have a good working experience there. The J. Crew employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.9 stars).

Reviews by job title

4K reviews
4.0
Aug 25, 2014
Recommend
CEO approval
Business Outlook

Pros

Good pay, good discount, easy to follow their guidelines, good upper management - the strive to do well even when they fall short.

Cons

Cons consistent with most retail jobs out there - payroll constraints, needing to give in to crazy/unreasonable customers to avoid a customer complaint, only so much room for promotion until he have to be 'relocatable' to move up.

3.0
Aug 13, 2014
Recommend
CEO approval
Business Outlook

Pros

great discount. decent benefits - 21 days PTO for full-timers first starting out. compensation was competitive, i felt comfortable with what i was making and later found out i probably could have asked for more.

Cons

the main challenges for me were that the company values did nothing to empower or build the associates. they were treated as a dime per dozen, were paid poorly, and barely had hours for them. Most made less than $9.25 with no obtainable bonus structure. Sure, we had a good time and met great people but after a few months working there, everyone realized how direction-less it became. The main reason I left was because the expectations were near impossible and i consistently went home feeling like i didn't do a good job, when in reality their expectations were very unrealistic. How is it possible to successfully staff a store for great customer service and preventing LP issues with only enough hours for 6 people the entire day in an over 6000 sq ft location?

2.0
Aug 1, 2014

Not what it used to be

Recommend
CEO approval
Business Outlook

Pros

Good people who care and work hard at the store level; OK discount

Cons

Not enough hours to properly schedule the store, so salaried managers are expected to pick up the slack which translates to working 50+ hours per week, so zero quality of life. You are expected to schedule the store from 5 am to 11 pm with no hours to cover. Too often favoritism plays with regard to district managers/store directors. If someone doesn't like you, forget it, you are out or forced out. Brand has lost its way, too much emphasis on being the "cool" brand, which it never was, it was a classic brand with some current trends thrown in, but the pieces were all QUALITY. No longer. Stores are blamed for poor sales when it is the product that is not selling. Feedback that is anything but positive is either ignored for discouraged. Stores are expected to produce regardless of lack of hours, lack of product, non-working air conditioning and management does not want to hear any reasons for any slowdown in sales. no basis in reality. stores are forced to hire too many associates and then are not given any hours, so there's no loyalty, they are just there for the discount. No connection to Corporate. previously, when managers were hired, they were sent to Corporate for training, that went away, and you are just thrown in with no PRACTICAL training, just fluff training. HR people are just clueless and offer no assistance when there are personnel issues, they are clearly there for the company, and are not at all unbiased.

Viewing 22 - 24 of 4,320 Reviews

Glassdoor has 4,457 J. Crew reviews submitted anonymously by J. Crew employees. Read employee reviews and ratings on Glassdoor to decide if J. Crew is right for you.