JCPenney reviews

3.3

53% would recommend to a friend

(13,527 total reviews)
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Marc Rosen

63% approve of CEO

36% positive business outlook

JCPenney has an employee rating of 3.3 out of 5 stars, based on 13,527 company reviews on Glassdoor which indicates that most employees have a good working experience there. The JCPenney employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

14K reviews
3.0
Jun 21, 2013
Recommend
CEO approval
Business Outlook

Pros

The job is good if you are one of the following 1. 16 2. Looking to kill time 3. A college student The only thing good about working for JCP is that they are lenient with the schedule. Upper Management is poor and unusual business practices are used.

Cons

-Communication -Not enough help on sales floor -Too much stress on Icaps (opening credit cards for customers) -No room to for growth within a given store -The customers are HORRID -Pay is low -Raises and bonuses do not exist anymore

1.0
Mar 28, 2013

Code Red

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Before all of the changes you could be sure you were rated fairly. I was also not called a TRL which many of the associates changed to troll. Thank you R.J for letting me go before you completely destroyed the rest of the company. Face it You are out of money and out of time. Make a change now.

Cons

Now: everything about this company is a Con. The CEO needs to be fired. I was given goals last year and then when they gave the year end rating they actually changed the goals so they could rate you wherever they wanted to. The goals are not performance based. My store was a top quartile store and yet I was given a pink slip. The reason? I was paid to much they wanted cheaper younger people to do my job.

2.0
Mar 10, 2013

Disappointing

Recommend
CEO approval
Business Outlook

Pros

Continuing education, benefits, vacation pay, sick pay, paid personal days, flexible scheduling, paid training, hour lunches, paid travel, Matrix Color line, Paul Mitchell color line, Sexy hair concepts/Chi/Matrix/Paul Mitchell products for stylist use, supplied business building supplies. They set you up to win you just have to go out and do it.

Cons

Very strict with new stylist or stylist without a book only offering them 12 hours a week. There is a productivity policy that if you miss your productivity (minimum money you bring in per hour you work) 3 times in a rolling 12 months you are terminated, no excuses no exception. As the Salon Leader (manager) I am not allowed to perform services on clients. I have been licensed for 11 years being a cosmetologist is what I love and they have taken that away from me. Really pushing “sourcing” They want the salon leaders to go into other salons and try and convince stylist with a full cliental to leave their place of employment and come work for JCP salon bring their clients with them. The only stylists they want us to hire have to have a full cliental. The mass layoffs have been hard on everyone. There is no job security. You don’t know when someone somewhere is going to decide that your position is no longer needed in the new JCP vision.

Viewing 316 - 318 of 13,527 Reviews

Glassdoor has 13,868 JCPenney reviews submitted anonymously by JCPenney employees. Read employee reviews and ratings on Glassdoor to decide if JCPenney is right for you.