JCPenney reviews

3.3

53% would recommend to a friend

(13,527 total reviews)
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Marc Rosen

63% approve of CEO

36% positive business outlook

JCPenney has an employee rating of 3.3 out of 5 stars, based on 13,527 company reviews on Glassdoor which indicates that most employees have a good working experience there. The JCPenney employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

14K reviews
1.0
Feb 18, 2013
Recommend
CEO approval
Business Outlook

Pros

The associates that you work with in the store, especailly the ones that have been there for a long time make it feel like family

Cons

New Leadership, if you can call it that saws this is a new company! Has thrown out James Cash Penney as well as treating other as you would like to be treated .

2.0
Jan 30, 2013

Like Rome, all empires eventually fall.

Recommend
CEO approval
Business Outlook

Pros

Co-workers are great (most of them anyway). Misery loves company. The 25% discount.

Cons

I work at the Sephora inside JCP and we have to ask EVERY client; 1. "are you a beauty insider? Would you like to sign up for one? 2.We have an event next weekend, can I sign you up?(Sephora holds events almost every weekend. 3. Do you have a JCP credit card? would you like to sign up for one? 4. It says you're eligible for the jcp rewards points, would you like to sign up for that too? OH and #5. for the love of God, can you please take our survey!" It's is terrible and makes me want to run and hide when people are at the register. Ughh, how annoying it is to have to ask all that. I can only imagine being on the receiving end of the interrogation. Managers are constantly threatening cutting hours because we can't make last years figures, however they continue to hire more people. WOW! Loved the company when I first started and with all eyes on the company, I saw for myself what was happening and is continuing to happen. It's very sad.

1.0
Jan 3, 2013

Used to be Incredible

Recommend
CEO approval
Business Outlook

Pros

Worked with wonderful people, learned so much about retail and was excited to help out my business clients. The campus is beautiful and convenient.

Cons

* Excessively long hours with no recognition * Leadership fails to provide a stable direction. Constantly changing their minds after spending millions of dollars to partially implement a plan, rather than testing it in a few key stores, then blaming the associates for it failing * Leadership is condescending and belittles employees who have spent their careers making this company great and is firing them because they are "JCPenney" people, not 'jcp people"...which is code for Apple minions.

Viewing 319 - 321 of 13,527 Reviews

Glassdoor has 13,868 JCPenney reviews submitted anonymously by JCPenney employees. Read employee reviews and ratings on Glassdoor to decide if JCPenney is right for you.