JCPenney reviews

3.3

53% would recommend to a friend

(13,529 total reviews)
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Marc Rosen

63% approve of CEO

36% positive business outlook

JCPenney has an employee rating of 3.3 out of 5 stars, based on 13,529 company reviews on Glassdoor which indicates that most employees have a good working experience there. The JCPenney employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

14K reviews
1.0
Apr 9, 2023

10/10 dont recommend

Recommend
CEO approval
Business Outlook

Pros

none. the store i work for pushes you to conduct yourself as a leader then proceeds to hire out of company associates after promising you the growth. Scheduling is done based off emotion. horrible place. FULL TIME MEANS 30 HOURS yet they cant follow that state rule and schedule for less

Cons

unprofessional toxic and no growth

1.0
Apr 1, 2023
Recommend
CEO approval
Business Outlook

Pros

Co-workers were really great people.

Cons

Far drive (subjective). Very early start time (5am). No raises. Low pay. Horrible work culture. Tools and benches were old and outdated. Management never listened to their employees. Jewelers were treated like warehouse employees. micromanaged. no advancement opportunities. working almost every Saturday (mandatory Saturdays meant no life!) Workshop located in a distribution hub which felt like walking into a dungeon (no windows). Subpar benefits. VTO (stand for voluntary time off) was never voluntary. No cell phones allowed (no one could get in touch with you till break time or lunch. God forbid you had an emergency.) no metal on clothing. Security would not allow you back in if you mistakenly had metal buttons instead of plastic. Had to run home and change clothes. Sinks has no plumbing for the drains. Buckets were used and had to be dumped when full. Subpar ventilation. Polishing dust EVERYWHERE! At one point in time- a mouse infestation. Many OSHA visits led to fines. Actual jewelry work was bad too. The quality of the jewelry that was worked on was very low quality. Thin shanks. Horrible setting jobs; some stones were glued in. Channels set stones had no metal on channels. Worked on brass plated silver rings. Extremely thin rope chains were constantly coming back. Management didn’t care about the quality of the work going back to customers, as long as it went out the building (this may have changed recently). Management doesn’t care to retain talent. There are many more cons that have not been mentioned but hopefully you get the point.

1.0
Mar 10, 2023

Keep Scrolling

Recommend
CEO approval
Business Outlook

Pros

The pay is extremely inflated. If you can put up with catty drama & only succeeding if you "fit in", you'll be fine.

Cons

The pay is extremely inflated. I've been searching for another job to escape this toxic place, but my salary is way higher than the standard dates for my title. It's like a corporate trap.

Viewing 394 - 396 of 13,529 Reviews

Glassdoor has 13,870 JCPenney reviews submitted anonymously by JCPenney employees. Read employee reviews and ratings on Glassdoor to decide if JCPenney is right for you.