JCPenney reviews

3.3

52% would recommend to a friend

(13,523 total reviews)
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Marc Rosen

63% approve of CEO

37% positive business outlook

JCPenney has an employee rating of 3.3 out of 5 stars, based on 13,523 company reviews on Glassdoor which indicates that most employees have a good working experience there. The JCPenney employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

14K reviews
4.0
Nov 17, 2014
Recommend
CEO approval
Business Outlook

Pros

JCP: Corporate visits were frequent and they always stopped to chat with everyone and introduce themselves which boosted morale, morning meetings kept everyone in the loop and aware of what's going on in the store and what they're working towards for the day, great resources for associate concerns (anonymous lines, in-store HR manager, etc), customers always came first and this was backed by a goal # of incoming experience surveys every month with target scores to meet, very good health benefits after only 30 days Sephora Inside JCP: amazing communication from field leaders keeping everyone in the know and extending the team work ethic from store level to district level, extensive educational tools available, lots of opportunities, generous pay brackets for each position, monthly bonuses depending on your store's success (for all associates, not just managers!)

Cons

JCP: all stores seem to have a bad rep for being gossippy and there isn't much being done about it, not very welcoming to SiJCPs despite major boost in fresh foot traffic Sephora Inside JCP: Occasionally struggled with not being given enough payroll hours (had to really haul to take care of every client with little man-power), that's about it

1.0
Oct 22, 2014
Recommend
CEO approval
Business Outlook

Pros

I got an employee discount?

Cons

Not paid nearly enough. Management is shifty. Large staff is very clique-y and every day was another super dramatic episode of some poorly themed soap opera. Personal life was a-mess from scheduling not taking any "time off" requests or allowing any changes to set schedules for school/activities/otherwise. Communication is a complete joke. I went two whole weeks without any sort of feedback from management.

1.0
Oct 22, 2014
Recommend
CEO approval
Business Outlook

Pros

Pretty good medical insurance. That's the only pro.

Cons

The creative work isn't actually creative. Anything creative is outsourced to an agency. Very talented creative designers are beaten down by repetition and favoritism by an incompetent Vice President and her side kick and in turn those leaders under them try to make them happy to get ahead and let everything else fall apart trying to kiss up to them out of fear. They rule with fear because it hides the fact that they don't know anything about marketing except what pretty colors are. The hours are long and expected, weekends too. This is not a family company—there are no company values except that we're all replaceable. The leaders don't care about families but mostly don't have one because jcpenney is all they have. Pathetic. Only favorites withwho kiss up to them get promoted. They hire there friends and promote them, no skills or talent required and everything going on shows it. Obviously morale is nonexistent. This company will not survive like this. Forget HR helping. A whole group went to HR companing about these things. And nothing was done. HR is almost worse here than them. People are either quitting or trying to. It's funny because everyone comments on all the Penney people applying to the jobs I apply for. Well, yeah.

Viewing 97 - 99 of 13,523 Reviews

Glassdoor has 13,864 JCPenney reviews submitted anonymously by JCPenney employees. Read employee reviews and ratings on Glassdoor to decide if JCPenney is right for you.