JCPenney reviews

3.3

52% would recommend to a friend

(13,537 total reviews)
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Marc Rosen

62% approve of CEO

36% positive business outlook

JCPenney has an employee rating of 3.3 out of 5 stars, based on 13,537 company reviews on Glassdoor which indicates that most employees have a good working experience there. The JCPenney employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

14K reviews
4.0
Apr 25, 2011
Recommend
CEO approval
Business Outlook

Pros

Exciting Retail enviroment High praise for a job well done Customer service is #1 Ability to move/train in several departments(although I worked primarily in mens, I was cross-trained in Shoes, Window Coverings, Catalog, Pricing, Visual, & Jewelry) Discount is not terrible at 20%

Cons

Associates are expected to man a register, keep fitting room cleaned out, keep your "Zone" clean, put up returns, and assist/greet ALL customers you come in contact with, even when you are the only associate in your department. Some managers base an associates value on how many credits they earn for every month. Any associate who does not meet goal is "listed" meaning they are placed on a list compiled of the associates who also did not meet goal and are required to undergo "coaching" from managers. Our store lacked a Loss Prevention Manager because we were only a "C" class store therefore merchandise frequently walked out the door.

2.0
Apr 15, 2011
Recommend
CEO approval
Business Outlook

Pros

Great off-site training (not from immediate manager). Loss Prevention is run by store management making it very difficult to actually implement any Loss Prevention programs and policies as they generally don't know anything about LP.

Cons

Loss Prevention is run by store management making it very difficult to actually implement any Loss Prevention programs and policies as they generally don't know anything about LP.

2.0
Apr 13, 2011
Recommend
CEO approval
Business Outlook

Pros

Great with giving time off for school, and working around personal life.

Cons

Very poor management who acted like children in high school, playing favorites and what not. Atmosphere was ok, too much pressure on getting credit card applications. Some even took humiliation tactics to force employees to meet their quotas.

Viewing 13252 - 13254 of 13,537 Reviews

Glassdoor has 13,878 JCPenney reviews submitted anonymously by JCPenney employees. Read employee reviews and ratings on Glassdoor to decide if JCPenney is right for you.