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      JCPenney

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      JCPenney reviews

      3.3

      53% would recommend to a friend

      (13,527 total reviews)
      avatar

      Marc Rosen

      63% approve of CEO

      36% positive business outlook

      Ratings by demographic groups

      JCPenney has an employee rating of 3.3 out of 5 stars, based on 13,527 company reviews on Glassdoor which indicates that most employees have a good working experience there. The JCPenney employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Reviews by job title

      14K reviews
      3.0
      Sep 15, 2012

      Learning experience to build people skills.

      Customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Employee discount. Employees. Build people skills.

      Cons

      Unreliable hours, too much one week, none the next. Insufficient pay. I worked there almost 7 years and only made $8.36 per hr. Staying way too late to clean up the store. Wanted to be full time but was never given the opportunity. No benefits.

      1.0
      Sep 14, 2012

      First three months were great, then it went downhill

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's a very easy job and the discount is nice. A lot of my coworkers are very friendly and sweet.

      Cons

      Management unable to schedule properly and picks favorites. No flexibility. You can remind them time and time again when you're not able to work but they will schedule you anyway. Inconsistent hours, one week you'll work 32, and the next you'll work 12. One more than one occasion I was scheduled for only 4.. Management unable to manage stress and acts unprofessionally and rude and bad mouths employees in the break room. The training is a joke.Lazy, self-entitled, coworkers, happens when most are high school girls. Politics. Pushy about credit card applications. Only rewarded when you get credit applications and sometimes surveys. Customers are able to scam us out of money and easily shoplift with the return policy and lack of security. Ageism and sexism. Someone who has been a loyal employee for 30 years gets treated awfully.

      4.0
      Sep 12, 2012

      Great place to work

      Replenishment lead expert
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Larger than average employee discount on merchandise and services

      Cons

      - Like all retail positions, hours are not always available, especially during slow sales periods

      Viewing 13300 - 13302 of 13,527 Reviews
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      ReviewsJCPenney reviews

      Glassdoor has 13,868 JCPenney reviews submitted anonymously by JCPenney employees. Read employee reviews and ratings on Glassdoor to decide if JCPenney is right for you.