JCPenney reviews

3.3

52% would recommend to a friend

(13,523 total reviews)
avatar

Marc Rosen

63% approve of CEO

37% positive business outlook

JCPenney has an employee rating of 3.3 out of 5 stars, based on 13,523 company reviews on Glassdoor which indicates that most employees have a good working experience there. The JCPenney employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

14K reviews
3.0
May 19, 2010

JCPenney sales associate

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- easy to learn your job - comfortable work environment - decent employee discount, including promotions - opportunity for advancement

Cons

- no respect from management - horrible pay, unless you're commissioned, but at my store they did away with commission, but did not raise the base pay adequately

4.0
May 18, 2010
Recommend
CEO approval
Business Outlook

Pros

Company is improving merchandise and assoicate relations over the past few years. Lots of opportunity for advancement for Management. Better schedule rotation then most retail companys. Company is reaching out to younger trending customers by bringing in new merchandinse and concepts.

Cons

Old school management and employees are unflexiable and not as open to change. Change is forced on stores by Home Office Management. Many stores are in need of major updates and renovations.

2.0
May 11, 2010
Recommend
CEO approval
Business Outlook

Pros

The most that i can say that was great about working here at J.C.Penny is your customer service abilities grows

Cons

Upper management is horrible, they haven't any type of inclination on what their employees are doing, they have no clue what area their employees work in. But all they care about is the profit and the customer profit reflection.

Viewing 13393 - 13395 of 13,523 Reviews

Glassdoor has 13,864 JCPenney reviews submitted anonymously by JCPenney employees. Read employee reviews and ratings on Glassdoor to decide if JCPenney is right for you.