JCPenney reviews

3.3

53% would recommend to a friend

(13,518 total reviews)
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Marc Rosen

63% approve of CEO

37% positive business outlook

JCPenney has an employee rating of 3.3 out of 5 stars, based on 13,518 company reviews on Glassdoor which indicates that most employees have a good working experience there. The JCPenney employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

14K reviews
4.0
Feb 11, 2011

Great

Recommend
CEO approval
Business Outlook

Pros

People you meet 2 Cafes on site On Site Starbucks, gym, daycare

Cons

hours can be daunting but most retailers operate in this way. Very detailed work sometimes for no reason . You might have a boss that wants to shine and take credit rather then have workers be recognized. Noticed that younger people get promoted faster then veteran workers which makes the office a little sour on occasion. But with good friends and building a support system you can flourish.

4.0
Feb 10, 2011

It had it's ups and downs.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Flexible hours. Our assistant manager was really good about giving us the time we needed. - Friendly associates. Most of the people in out store were significantly older than me. However, everyone was great to work with. And most of the people who were my age go to school with me. I became good friends with a bunch of people. - Fun. I worked in the childrens department and we have a hop scotch in the middle of the floor. Often we would play hop scotch with the kids while another associate help a frustrated mom. - Training. Felt really prepared. Two weeks training (about 5 days), paid. Then another week on the floor shadowing another employee. Everyone was always willing to help if I ever had a question -Lots of hours during the Holidays.

Cons

- Long Holiday hours. I would often be scheduled for a 8 1/2 - 9 hour closing shift on a Friday or Saturday. Fridays and Saturdays are the bussiest days and often we ended up having to stay after for two or three hours. And even then we would still have full dressing rooms and return bins, which would mean they had to get a crew in early in the morning to finish. - I had a misunderstanding with my department manager who was listening to untrue rumors, and spreading untrue rumors. She confronted me, yeling at me in the middle of the sales floor. I had a complaint from a customer about that latter but there really wasn't anything I could do. I went to our store manager, who had told us we could come to her with everything. She told me, very nicely, to handle it mysef and get back to work. I eventually worked up the nerve to sort it out but the damage had been done. - I was never told that I wasn't going to be kept. I just wasn't scheduled. - Our store really followed JCP policy to a T... meaning we provided G.R.E.A.T service. SO it was frustrating when we would call other stores and get hung up on because they were "busy".

3.0
Feb 8, 2011

My experience at J.C. Penney was OKAY.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

If you are young and no bills to pay.

Cons

little pay,no advancement,no employee support

Viewing 13450 - 13452 of 13,518 Reviews

Glassdoor has 13,859 JCPenney reviews submitted anonymously by JCPenney employees. Read employee reviews and ratings on Glassdoor to decide if JCPenney is right for you.