JCPenney reviews

Supervisors who have been with JCP for years, who spend their time hiding in their offices on personal phone calls or with personal visitors, or in the lunch room They are not on the floor, supervising, watching, straightening. They don't come to customer service when called by associates. Sometimes don't even answer over the walkie talkie. Customer service is supposed to be number 1 and isn't when associates can't get supervisors to come take care of the problem. How much time could it take to schedule employees for your department? Not the many hours they spend in their offices. I feel they are taking advantage of the manager by not doing their jobs. Supervisors being on the floor assures associates are doing their jobs, helps lower shoplifting incidences, helps keeps the stock organized, helps keep the customers wait time shorter and sets a great example for associates. Supervisors show partiality to some associates by giving them more hours to help them out and letting them take unscheduled breaks. Rules should apply to all. Credit applications seem to be of utmost importance to some supervisors and associates. Customers standing in line while associate begs customers to open credit application and then taking the time to fill it out. The words "Credit Apps" should never be spoken over the walkie talkies. It makes customers feels that is all JC Penney is interested in. Associates who get more credit applications are treated as if they are more valuable by Supervisors.

- Management doesn't listen to employee suggestions. I worked in the shoe department, and our stockroom was always terribly organized. It took ages for us to find anything, and customers were frequently frustrated when we came back empty handed. We wore dress clothes daily, so while we tried to organize during downtime, it wasn't hard as we had to avoid getting dusty. We offered to come in on a slow day (e.g. Monday) in casual clothes to spend the day reorganizing everything, but management refused. If the shoes had been in order (as they were supposed to be), it would have cut down our search time dramatically, but management didn't seem to care. - You have to get people to sign up for the crappy credit cards. No matter how good of a salesperson you are, if you don't convince people to sign up for the 23% APR JCP-branded credit cards, you'll get scolded by management. I always cringed every time some uninformed shopper agreed to my monotone "Would you like to sign up for a JCPenney credit card today and save 10% off your order", because I knew if they didn't keep on top of it, they'd be in it deep pretty soon.