Is JCPenney a good company to work for?

JCPenney has an overall rating of 3.3 out of 5, based on over 13,859 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 52% of employees would recommend working at JCPenney to a friend and 35% have a positive outlook for the business. The best reviews about JCPenney have been left by employees working as Analyst , Loss Prevention and Senior Stylist .

Does JCPenney pay their employees well?

According to anonymously submitted Glassdoor reviews, JCPenney employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at JCPenney. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at JCPenney?

52% of JCPenney employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated JCPenney 3.4 out of 5 for work life balance, 3.3 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at JCPenney?

Sales Associate (2091) , Sales Associate/Cashier (488) , Cashier (474) , Retail Sales Associate (375) , Customer Service Associate (253) , Customer Service Representative (219) , Customer Service Specialist (165) , Associate (119) , Hair Stylist (116) , Supervisor (104) , Department Supervisor (103) , Operations Associate (99) , Manager (97) , General Manager (88) , Beauty Advisor (79)

What are the pros of working at JCPenney according to real employee reviews?

"The people I worked with were great and it was a fairly laid back environment." ((in 816 reviews)); "My coworkers were great to work alongside and I was always able to receive help when needed." ((in 578 reviews)); "They offer flexible hours and an employee discount to help save money on various purchases." ((in 497 reviews)); "At the I worked there the benefits were good and made a lot of friends." ((in 400 reviews)); "Flexible Schedule and Associate Discounts" ((in 270 reviews))

What are the cons of working at JCPenney according to real employee reviews?

"Low pay and no other employees would constantly run off so you had to do it all alone." ((in 1040 reviews)); "Poor management To many associates that don't actually work and spend time on their cell phones..." ((in 1000 reviews)); "Managers are rude and expect you to suck it up and deal with it since they have the power." ((in 486 reviews)); "No training on products they expect you to sell ( you have to learn on your own)." ((in 218 reviews)); "Upper management and Co workers poor management" ((in 146 reviews))

What are employees saying about JCPenney layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about JCPenney layoffs and their outlook for job security at JCPenney in 2026.

What JCPenney locations have received the highest employee ratings?

Lake City , Pleasant Prairie , Burnsville , White Lake , Palmdale , Lexington-Fayette , Pasadena , Sterling , Durham , Lima

JCPenney reviews

3.3

52% would recommend to a friend

(13,518 total reviews)

Marc Rosen

62% approve of CEO

35% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.4

Work/Life balance

3.3

Culture & values

2.9

Senior management

2.9

Compensation and benefits

2.9

Career opportunities

JCPenney has an employee rating of 3.3 out of 5 stars, based on 13,518 company reviews on Glassdoor which indicates that most employees have a good working experience there. The JCPenney employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

14K reviews

3.0

Dec 28, 2008

Not to bad.

Sales associate

Recommend

CEO approval

Business Outlook

Pros

If you like talking with people and meeting new peopel JCP is the place to be. Customers are from every aspect of life and helping them find something can be very rewarding. Being the first to grabt he amazing clearance deals with your 20% (25% if you reach all star status) if also fun. There are also many ways to get 5 dollar customer first certificates which give an additional 5 dollars off of a purchase.

Cons

Health issuance options are a joke. 2000 dollar dedectable? Give me a break. The 5 dollar CFC are taxed and the overtime and benefit rate for commission associates is terrible.

4.0

Dec 10, 2008

Not the Best Decision I Ever Made...

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Nice people. Good education in my field. 20% Employee Discount.

Cons

No time off. Won't even respond if you ask for it. Benefits don't kick in until 6 months. The draw/commission system is worthless and a total rip off.

3.0

Nov 29, 2008

Penny's has decent management. Easy place to find work quickly, but for average pay (relative to elsewhere).

Cashier / customer service

Recommend

CEO approval

Business Outlook

Pros

They are quick to hire and it can be useful as an extra income working part time. They are flexible with your schedule, so you can basically choose your hours so long as you let them know two weeks ahead of time. Employees receive added discounts for shopping in the store (on top of all other discounts). In general the management on the floor is fine to work with.

Cons

As a cashier, management is pushing you to pester customers for more credit card applications. Long standing periods making your feet/knees hurt. Low hourly wage. Boring work, not necessarily looking forward to it every day. The polices are not well defined in regards to dealing / handling customers ... managers letting customers get away with things that defy rhythm or reason (some manager being too lenient, and some holding their ground) letting you as an employee confused of what is acceptable and what is not.

Viewing 13489 - 13491 of 13,518 Reviews

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JCPenney reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Not to bad.

Not the Best Decision I Ever Made...

Penny's has decent management. Easy place to find work quickly, but for average pay (relative to elsewhere).

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