JCPenney reviews

3.3

52% would recommend to a friend

(13,525 total reviews)
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Marc Rosen

63% approve of CEO

37% positive business outlook

JCPenney has an employee rating of 3.3 out of 5 stars, based on 13,525 company reviews on Glassdoor which indicates that most employees have a good working experience there. The JCPenney employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

14K reviews
1.0
Jul 23, 2019
Recommend
CEO approval
Business Outlook

Pros

Good paid time off benefits for full time employees. Good associate discount.

Cons

Culture of shaming. Company runs on negative pressure to drive results. This only lowers morale. Extremely high pressure to get credit card applications. Poor work/life balance. Low pay.

2.0
Jun 26, 2019
Recommend
CEO approval
Business Outlook

Pros

Large facility. Conveyor systems are simplistic and easy to maintain

Cons

Equipment and facilities are old. No clear vision. Unrealistic expectations. No clear boundaries between IT, Maintenance, and Engineering. No standard operating procedure for equipment maintenance. Poor training resources. Blame game is the end all, be all...

3.0
Jun 22, 2019

Jump ship if it's not too late

Recommend
CEO approval
Business Outlook

Pros

Some structure to be able to utilize. Able to be a merchandiser to a small degree. Due to the setup of the company you are able to be able to use creativity to create systems and develop. They are trying to streamline some things but this is a double edge sword as they will be cutting your payroll as fast as they think something is more efficient. Benefits were pretty decent/competitive.

Cons

Well the company can't make a profit and if you have to run one you will understand why. Huge shipments of ridiculous merchandise that will eventually require an hour of payroll ($8.50) per shirt to keep clearance marked and organized through out it's life. I.E. no bonuses. You will probably also notice you burn 10-20 hours of payroll (that you don't have for core process) on some zaney project via HQ just to have it generate no revenue let alone any profit. The lack of profit has led to a hard line management regime to ensure process is running to the way JCPenney wants it thinking it's the stores fault for the company not being able to make money. This is all happening in the middle of a general recession no one wants to acknowledge as well. So what I'm saying is don't expect any high fives and do expect to not know what might happen to your job or store come February. They are pretty loosey goosey with HR. If they want you gone they will fit what they can around your neck and enact the full force of "up to termination".

Viewing 136 - 138 of 13,525 Reviews

Glassdoor has 13,866 JCPenney reviews submitted anonymously by JCPenney employees. Read employee reviews and ratings on Glassdoor to decide if JCPenney is right for you.