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      JCPenney

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      JCPenney reviews

      3.3

      52% would recommend to a friend

      (13,527 total reviews)
      avatar

      Marc Rosen

      63% approve of CEO

      37% positive business outlook

      Ratings by demographic groups

      JCPenney has an employee rating of 3.3 out of 5 stars, based on 13,527 company reviews on Glassdoor which indicates that most employees have a good working experience there. The JCPenney employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Reviews by job title

      14K reviews
      2.0
      Jun 1, 2015

      Seasonal Job

      Customer service specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      The 25% discount was pretty cool.

      Cons

      If you get hired for seasonal, just realize that your presence is not going to be taken seriously by management. They won't try to get to know you, or even remember your name. After the "training"(basically 12 hours of sitting in front of a computer) you're not taught anything, just thrown onto the floor. You teach yourself how to do everything and that will be hard especially if your non seasonal coworkers are snobby and unwilling to help you out. Also they overhire for the holidays so on most days you won't be lucky enough to be on register but on the floor..folding..and folding...and fixing..and folding...

      1.0
      May 25, 2015

      JCP Experience

      Technology leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      The Campus in Plano is in a very convenient location. Parking is sufficient and there is plenty of open space to walk around and exercise.

      Cons

      Very Desperate Company with significant financial difficulties. Vendors refused to do business with us due to the financial situation. The turnover rate is astronomical and morale is very low.

      2.0
      May 14, 2015

      Salon associate

      Hair stylist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Jcpenney used to offer good benefits, that is why I chose to work there. They have updated their image as best they can, but its still a joke.

      Cons

      Salon manager and receptionists have blatant favoritism If you transfer to another store from out of state jcpenney treats you terrible. They will only give you 2-3 day work weeks, will not give you any customers so you will sit all day and not make any money. Making the stylists go out into the store and bothering customers who are shopping by handing out coupons or free services. Rude,cheap customers with unrealistic expectations. No back up from manager. Stylists are expected to rebook 50% of customers for next appointment before checkout or will not be given any new customers, even though 50% of 0 is ZERO. Some co workers are nice, but most are horrible insecure lowlifes who hate new employees and will do anything to make them quit or get fired.

      Viewing 265 - 267 of 13,527 Reviews
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      ReviewsJCPenney reviews

      Glassdoor has 13,868 JCPenney reviews submitted anonymously by JCPenney employees. Read employee reviews and ratings on Glassdoor to decide if JCPenney is right for you.