JCPenney reviews

3.3

52% would recommend to a friend

(13,527 total reviews)
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Marc Rosen

63% approve of CEO

37% positive business outlook

JCPenney has an employee rating of 3.3 out of 5 stars, based on 13,527 company reviews on Glassdoor which indicates that most employees have a good working experience there. The JCPenney employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

14K reviews
5.0
Feb 11, 2015

Ok

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Discounts, welcoming, easy to get along with people. The company is striving

Cons

Supervisors don't care about employees much. Very much left to our selves. stocking is a tedious task.

3.0
Feb 6, 2015
Recommend
CEO approval
Business Outlook

Pros

Overall a good company to work for. Better than most department stores. Management is great at my location. Nice and understanding people (except some select co-workers). I think pricing and signing is actually fun sometimes. Time goes by pretty fast when doing pricing because you are always focused.

Cons

THE WOMEN'S PLUS SIZE SECTION HERE IS INSULTING!!! It is literally the smallest section in the store. It is downstairs away from the regular size clothes. It is on terrible looking carpet that is ripped up and stained. The clothes are mostly ugly granny style. I can't tell you how many customers felt offended by it. Even I am offended by it, being a bit on the curvy side. One lady asked me where the plus size section was and I told her it was downstairs and she said "What, so they put all the fat people downstairs to hide them away from the nice clothing section?". It seems basically true, but I had to respond with "I'm sure that is not their intention. It is just an unfortunate set-up". Not sure if that was the response they would have liked me to say, but I really didn't know how to sugar-coat it. Signing is terribly unorganized. You have a rack of liz claiborne and on it will be clothes that are 50% off, 25%, 60%, etc. - how am I supposed to sign that? We don't have time to move all the clothes around to the right place because we have so much to do before store open. Customers are constantly complaining that the price doesn't match the sign because the racks get so unorganized. They don't give us enough sale toppers and credit siders and then they get mad when we use photocopied ones. When you work early before the doors are open, you sometimes end up late because you have to wait like 10 minutes and ring the doorbell a million times for someone to finally open the door. Libbys are terrible. They are a good idea, but they hardly work. I usually have to switch mine out like 4 times in a day. New changes to doing markdowns are unnecessary and time consuming. Most of my co-workers on my team are looking for other jobs. I have seen quite a few new employees quit within a month or two. They cut my hours severely, so I am looking for another job as well. Price changes.....yuck. This is dirty work. I'm glad this is anonymous because I would probably lose my job for talking it. It's gotten some media attention. We all pretty much know why they change the original price -sometimes double it. Retail price of a shirt for $15 - now it's $30! Oh and surprise surprise it is now 60% off instead of 30%! Hmm... ^^^Ya'll better not try to figure out which member of pricing I am from my location. I am only speaking the truth here. Don't go firing me for saying something that has already been mentioned in the news. This is anonymous, you can't prove diddly squat who I am.

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